The best alternative to Zendesk is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Zammad or Raiseaticket. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are so hopefully you can find a suitable replacement. Other interesting alternatives to Zendesk are Deskhero, OTRS, i-net HelpDesk and GLPI.
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
I like that DeskHero keeps things inside Gmail or Outlook and doesn’t try to replace your workflow. The AI drafts replies based on past emails and can use Shopify data, which makes handling support feel much faster and more natural.
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
It's more an inventory system
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management
EcholoN is a fully featured Help Desk Software designed to serve Enterprises, SMEs and StartUps. EcholoN provides end-to-end solutions designed for Web App and Android.
ALVAO Service Desk is a Microsoft-centric ITSM platform that centralizes and streamlines operations for organizations worldwide.
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
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I like Deskhero as an alternative to Zendesk because it feels more straightforward and easier to work with, especially if you want faster support workflows without the extra complexity.