Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Cost / License
- Paid
- Proprietary
Application type
United StatesPlatforms
- Online
- Software as a Service (SaaS)
+1
Zendesk AlternativesOnly apps categorised as IT Service Management Software
The best IT Service Management alternative to Zendesk is ServiceNow. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are IT Service Management Software so hopefully you can find a suitable replacement. Other interesting IT Service Management Software alternatives to Zendesk are Deskpro, OTRS, monday service and HaloITSM.
filter to find the best alternatives
Zendesk alternatives are mainly IT Service Management Software, but if you're looking for Help Desk Platforms or Inventory Management Tools you can filter on that. Other popular filters include Open Source, Self-Hosted + Open Source, Self-Hosted and Free. You can also filter by region, for example EU-based alternatives if you prefer software developed in the European Union. These are just examples - use the filter bar below to find more specific alternatives to Zendesk.
Alternatives list
95 ServiceNow alternatives
80 Deskpro alternativesDeskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
+1
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Windows
- Linux
- Online
+3
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+2
HaloITSM is an IT service management solution that helps businesses streamline the incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
+1
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and customers successful by offering consumer-like self-service resolutions to users.
9 EcholoN alternativesEcholoN is a fully featured Help Desk Software designed to serve Enterprises, SMEs and StartUps. EcholoN provides end-to-end solutions designed for Web App and Android.
+3
Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- Chrome OS
- Self-Hosted
+2
United Kingdom
Australia
Germany
EU
Israel
Poland
Netherlands
