Apps with 'Ticketing' feature
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook...
- Freemium
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
- Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
- Songkick tracks your favorite bands so you never miss them live. UK iTunes App of the Week, Cult of Mac Must-Have App, Billboard App of the Month.
- Eventbrite gives you all the online tools you need to bring people together for an event and sell tickets.
- Freemium
- Online
- Android
- iPhone
- Online Workspaces to manage tasks, teams, code and client projects all in one place.
- Paid
- Online
- Software as a Service (SaaS)
- Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- Free • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
- Paid
- Online
- iPhone
- Software as a Service (SaaS)
- Full-featured, modern ticket hosting software available both as an open source package for self hosting and as a commercial service.
- Free • Open Source
- Online
- Self-Hosted
- Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system.
- Free • Open Source
- Online
- Self-Hosted
- OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
- RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
- LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
- Paid
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP