Kayako is described as 'Is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Web-based, Android, iPhone, Windows and Mac apps. The best Kayako alternative is Libredesk, which is both free and Open Source. Other great apps like Kayako are osTicket, FreeScout, Freshdesk and i-net HelpDesk.
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Libredesk is the most popular Self-Hosted alternative to Kayako.
Libredesk is the most popular Open Source & free alternative to Kayako.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Almost everyone thinks osTicket is a great Kayako alternative.
osTicket is the most popular Web-based, Windows & Linux alternative to Kayako.
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
FreeScout is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to Kayako.
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
i-net HelpDesk is the most popular commercial alternative to Kayako.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.
Text App is the most popular SaaS alternative to Kayako.
Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.
Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Almost everyone thinks Userlike is a great Kayako alternative.
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
It's cheaper, has self-hosted plan and provides more flexibility
Almost everyone thinks UseResponse is a great Kayako alternative.
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I like it very much. Easy to Use and supports Mobile!