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Kayako Alternatives

Kayako is described as 'is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk app in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Online / Web-based, Android, Self-Hosted solutions, iPhone and iPad. The best alternative is osTicket, which is both free and Open Source. Other great apps like Kayako are Freshdesk, Zendesk, ProProfs Help Desk and UseResponse.

Kayako alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Kayako.
This page was last updated
Kayako iconKayako
  18
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Blackberry
  • Android Tablet
  • Windows Phone
  • iPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Learn more about Kayako

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
    Almost everyone thinks osTicket is a great alternative to Kayako.
  2. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    Screenshot


  3. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    Screenshot
  4. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  5. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Help Center of UseResponse
    UseResponse vs Kayako opinions
    pros, cons and recent comments
    TerraGrin

    It's cheaper, has self-hosted plan and provides more flexibility

    Positive comment ago
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  6. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Screenshot
  7. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
    Most users think ((OTRS)) Community Edition is a great alternative to Kayako.
  8. Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    Website Messenger
    Userlike vs Kayako opinions
    Almost everyone thinks Userlike is a great alternative to Kayako.

    I like it very much. Easy to Use and supports Mobile!

    Positive comment ago
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  9. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    Screenshot
Showing 10 of 158 alternatives