18 Like

Kayako

Help desk software to grow personal customer relationships Created by Kayako

Commercial $ $ $
Mac
Windows
Linux
Web
Android
iPhone
Blackberry
Android Tablet

Windows Phone

iPad

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center.

Help Center
Customers can answer their own questions, quickly and simply.

Customer journey
Visualize your customer’s journey and unify all your customer's interactions.

Integrations
Bring customer activities from over 650+ apps for immediate context. More Info »

Kayako Messenger
Support customers with a live chat experience that's as intuitive as messaging their friends.

Automations
Work smarter and automate manual work by streamlining your workflow with smart business rules.

Macros and canned responses
Save time and send predefined, personal replies to common questions in seconds.

SLAs
Stay on target and track performance with goals for response and resolution times.

Customer satisfaction ratings
Listen to your customers and measure satisfaction for every conversation.

Insights
Keep a check on your team with at-a-glance dashboards and instant access to metrics that matter.

Custom reporting
Dig deeper into your data to discover insights and trends to work smarter, not harder.

"This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable."

Links to official Kayako sites

Official Website Facebook Twitter

Pricing Information

Subscription that costs between $9 and $59. Price may vary depending on commitment and so on.

Features

CRM Knowledge base Add a feature

Category

Business & Commerce

Tags

customer-chat customer-relationship-manager customer-service helpdesk knowledge-base live-chat live-support support-chat-software support-software support-ticket-system ticket-management ticket-tracking ticketing

Kayako was added by jimpsed in Aug 2009 and the latest update was made in Apr 2018. The list of alternatives was updated Mar 2019 There is a history of all activites on Kayako in our Activity Log. It's possible to update the information on Kayako or report it as discontinued, duplicated or spam.

MORE APP INFO Official website

Reviews 0

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Kayako Comments

Offerchat Live Chat Tool

Comment by NikaMichelle

about Kayako · Apr 2013 · Helpful Not helpful Report as spam

Hi everyone! I would also like to introduce to you Offerchat! It is a live chat tool for your websites! Their website: https://offerchat.com

reply