Kayako Alternatives
Kayako is described as 'is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk app in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Online / Web-based, Android, Self-Hosted solutions, iPhone and iPad. The best alternative is osTicket, which is both free and Open Source. Other great apps like Kayako are Freshdesk, Zendesk, ProProfs Help Desk and UseResponse.
Kayako alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Kayako.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Blackberry
- Android Tablet
- Windows Phone
- iPad
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Paid • Proprietary
- Online
- Android
- iPhone
- iPad
- Android Tablet
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
UseResponse vs Kayako opinions
TerraGrinIt's cheaper, has self-hosted plan and provides more flexibility
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Freemium • Proprietary
- Online
- Software as a Service (SaaS)
Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.
Userlike vs Kayako opinions
I like it very much. Easy to Use and supports Mobile!
- Freemium • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
