Kayako AlternativesHelp Desk Platforms & CRM Systems like Kayako

Kayako is described as 'Is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Web-based, Android, iPhone, Windows and iPad apps. The best Kayako alternative is Libredesk, which is both free and Open Source. Other great apps like Kayako are osTicket, FreeScout, Freshdesk and Zendesk.

Kayako iconKayako
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Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

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Kayako alternatives page was last updated Apr 11, 2025
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  1. Libredesk icon

    Libredesk

     5 likes
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    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    30 Libredesk alternatives

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Kayako

     

    • Libredesk is the most popular Self-Hosted alternative to Kayako.

    • Libredesk is the most popular Open Source & free alternative to Kayako.

    • Libredesk is Free and Open SourceKayako is Paid and Proprietary
    • Libredesk is Privacy focusedKayako is not according to our users
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Kayako

     

    • Almost everyone thinks osTicket is a great Kayako alternative.

    • osTicket is the most popular Web-based, Windows & Linux alternative to Kayako.

    • osTicket is Free and Open SourceKayako is Paid and Proprietary
  4. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    90 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Kayako

     

    • FreeScout is the most popular Mac alternative to Kayako.

    • FreeScout is Freemium and Open SourceKayako is Paid and Proprietary
    • FreeScout is LightweightKayako is not according to our users
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  6. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    54 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Kayako

     

    • Most users think Freshdesk is a great Kayako alternative.

    • Freshdesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Kayako.

    • Freshdesk is Freemium and ProprietaryKayako is Paid and Proprietary
  7. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    256 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Kayako

     

    • Zendesk is the most popular commercial alternative to Kayako.

    • Zendesk is Paid and ProprietaryKayako is also Paid and Proprietary
  8. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • Wordpress
    • WooCommerce
    • PrestaShop
    • Adobe Commerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent

    Top Tidio Features

    1.  Built-in AI Assistant
    2.  Customer Segmentation
    3.  Unified inbox
    4.  Auto Responder
    5.  No Coding Required
    6.  Ad-free
    7.  Real time collaboration
    8.  Multiple Account support
    9.  Two-factor Authentication
    10.  Email Scheduling
    11.  Import CSV Data
    12.  WYSIWYG Support

    Tidio VS Kayako

     

    • Tidio is the most popular SaaS alternative to Kayako.

    • Tidio is Freemium and ProprietaryKayako is Paid and Proprietary
  10. Zendesk Chat icon

    Zendesk Chat

     37 likes
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    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Zendesk Chat screenshot 1

    Zendesk Chat Features

    1.  Live Support Chat

    Zendesk Chat VS Kayako

     
  11. Chatwoot icon

    Chatwoot

     24 likes
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    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    216 Chatwoot alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1

    Chatwoot Features

    1.  Unified inbox
    2.  Live Support Chat
    3. WhatsApp icon  Whatsapp integration
    4. Telegram icon  Telegram integration
    5.  Agent dashboard
    6.  Built-in AI Assistant
    7. Messenger icon  Facebook Messenger integration
    8.  Chat widget
    9.  Customer service

    Chatwoot VS Kayako

     
  12. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Kayako

     
    Comments about UseResponse as an Alternative to Kayako
    TerraGrin
    Positive Oct 6, 2016
    0

    It's cheaper, has self-hosted plan and provides more flexibility

    Kayako Icon
    UseResponse icon

    • Almost everyone thinks UseResponse is a great Kayako alternative.

    • UseResponse is Paid and ProprietaryKayako is also Paid and Proprietary
  13. Userlike icon

    Userlike

     81 likes
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    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Online
    • Software as a Service (SaaS)
    Website Messenger

    Userlike Features

    1.  Real time collaboration
    2.  Chat Bot
    3.  Real-time analytics
    4.  AI-Powered
    5.  Live Support Chat
    6.  Support for Multiple Users
    7.  SMS Messaging
    8. WhatsApp icon  Whatsapp integration
    9.  Live Broadcasting

    Userlike VS Kayako

     
    Comments about Userlike as an Alternative to Kayako
    Guest
    Positive Jul 11, 2018
    0

    I like it very much. Easy to Use and supports Mobile!

    Kayako Icon
    Userlike icon

    • Almost everyone thinks Userlike is a great Kayako alternative.

    • Userlike is Freemium and ProprietaryKayako is Paid and Proprietary
  14. Gmelius icon

    Gmelius

     38 likes
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    Gmelius transforms your inbox into your company’s workspace. It brings your team together in Gmail by turning it into a work hub for communication, collaboration, and workflow automation with real-time syncing across all devices - web & mobile.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Chrome OS
    • Google Chrome
    • Safari
    • Software as a Service (SaaS)
    • Opera
    • Brave
    • Firefox
    Gmelius screenshot 1

    Top Gmelius Features

    1.  Marketing Automation
    2.  Real time collaboration
    3.  Kanban Board
    4.  Email Organizer
    5.  Block Trackers
    6.  Email automation
    7. Slack icon  Slack integration
    8. Gmail icon  Gmail integration
    9.  Custom rules
    10.  Real-time analytics
    11.  Safari extension
    12.  Auto Follow up Mail

    Gmelius VS Kayako

     
  15. Intercom icon

    Intercom

     55 likes
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    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    280 Intercom alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding

    Intercom VS Kayako

     
12 of 155 Kayako alternatives