osTicket Good alternative? YES NO

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted PHP

UseResponse Good alternative? YES NO

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted

Freshdesk Good alternative? YES NO

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Commercial Mac Windows Linux Web Android iPhone Chrome OS Android Tablet ... iPad Google Apps

OTRS Business Solution™ Alternative?  YES NO

The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio.

Free Open Source Mac Linux Web Self-Hosted Perl

Zendesk Good alternative? YES NO

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad

Zendesk Chat Good alternative? YES NO

Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one...

Freemium Web

Request Tracker Good alternative? YES NO

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl

Userlike Live Chat Good alternative? YES NO

Userlike is free live chat software for website and mobile support. Chat with your website visitors, offer a friendly service, and raise your conversion rate. .

Freemium Web

Mibew Good alternative? YES NO

Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in...

Free Open Source Mac Windows Linux Web Self-Hosted

Zammad Good alternative? YES NO

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook...

Free Open Source Mac Linux Web Self-Hosted

GoToAssist Good alternative? YES NO

Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

Commercial Windows Web Android iPhone Android Tablet iPad

VisionProject Good alternative? YES NO

Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for...

Free Personal Web

Jitbit Helpdesk Good alternative? YES NO

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking...

Commercial Windows Web Android Android Tablet iPad

UserEngage Good alternative? YES NO

Affordable communication system with live chat, in-app messages, mailing, marketing automation, CRM and user tracking.

Commercial Mac Windows Linux Web Android iPhone Chrome OS iPad

ClickDesk Good alternative? YES NO

ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any...

Commercial Web