Kayako Alternatives

Kayako is described as 'is effortless customer service software that helps teams be more productive and build customer loyalty' and is a Help Desk app in the business & commerce category. There are more than 100 alternatives to Kayako for a variety of platforms, including Web-based, Android, iPhone, Self-Hosted and iPad apps. The best Kayako alternative is osTicket, which is both free and Open Source. Other great apps like Kayako are Freshdesk, Zendesk, Chatwoot and UseResponse.

Kayako alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Kayako.

Kayako

Paid • Proprietary
Help Desk App

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

More about Kayako

Kayako alternatives page was last updated

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Kayako.
- - osTicket is the most popular Open Source & free alternative to Kayako.
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Opinions about osTicket as a Alternative to Kayako
Almost everyone thinks osTicket is a great Kayako alternative.
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to Kayako.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Opinions about Freshdesk as a Alternative to Kayako
Most users think Freshdesk is a great Kayako alternative.
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Kayako.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
Chatwoot
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
202 Chatwoot alternatives
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
- - Chatwoot is the most popular SaaS alternative to Kayako.
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Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
194 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
Comments about UseResponse as a Alternative to Kayako
Almost everyone thinks UseResponse is a great Kayako alternative.
TerraGrin
It's cheaper, has self-hosted plan and provides more flexibility
Positive comment •
0
FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. LightweightFreeScout consumes less device resources compared to similar apps.
3. Privacy focusedFreeScout is considered a privacy friendly alternative.
4. No Coding RequiredFreeScout can be used without an coding or programming skills.
5. No TrackingFreeScout will not track you or use your personal data.
6. Kanban BoardFreeScout allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
7. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with FreeScout.
8. Dark ModeFreeScout supports dark mode for comfortable usage in low light conditions.
9. Ad-freeFreeScout doesn't contain any form of external advertising.
Helpdesk Ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
Ticketing
SPF support
Support for Multiple Users
Based on Laravel
Suggested replies
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Corteza Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
46 Corteza Service Cloud alternatives
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
HelpCrunch
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Android
iPhone
Software as a Service (SaaS)
45 HelpCrunch alternatives
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk ticketing
Pricing per agent
Customizable
Live chat for websites
Email tracking
Gmelius
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Android
iPhone
Chrome OS
Google Chrome
Safari
Software as a Service (SaaS)
Opera
Brave
Firefox
37 Gmelius alternatives
Gmelius transforms your inbox into your company’s workspace. It brings your team together in Gmail by turning it into a work hub for communication, collaboration, and workflow automation with real-time syncing across all devices - web & mobile.
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Gmelius Features
1. Real time collaborationMultiple users can work together in Gmelius simultaneously.
2. Marketing AutomationGmelius can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
3. Block TrackersGmelius has a feature to block trackers from tracking you.
4. Kanban BoardGmelius allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
5. Email OrganizerGmelius allows you to take control of your inbox by filtering and control tools.
Email automation
Custom rules
Slack integration
Gmail integration
Real-time analytics
Auto Follow up Mail
Scheduling
Workspaces
Hashtags
Shared inbox
Intercom
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Email Marketing Service
Online
Android
iPhone
237 Intercom alternatives
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
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Intercom Features
1. Customer SegmentationIntercom allows you to divide your customers into segments, so you can determine and work with your target audience.
Cloud-Based CRM
Live chat for websites
Chat Bot
Canned responses
Social media integration
Helpdesk ticketing
Knowledge base
Onboarding
User Profiles
Knowledge Base structuring