AlternativeTo Logo

HelpDeskSaaS Alternatives

HelpDeskSaaS is described as 'Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to HelpDeskSaaS, not only websites but also apps for a variety of platforms, including iPhone, Android, Mac and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great sites and apps similar to HelpDeskSaaS are ProProfs Help Desk, InvGate Service Desk, Trengo and VisionProject.

HelpDeskSaaS alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of HelpDeskSaaS.
This page was last updated

HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets,...

Learn more about HelpDeskSaaS

  1. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    233 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

     Suggest and vote on features
    Features
    Screenshot
  2. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    211 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

     Suggest and vote on features
    Features
    Screenshot
    Screenshot


  3. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  4. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    100 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

     Suggest and vote on features
    Features
    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
    Screenshot
    Screenshot
  5. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

     Suggest and vote on features
    Features
    Screenshot


  6. Trengo icon

    Trengo

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    182 alternatives to Trengo 

    One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

     Suggest and vote on features
    Features
    1.  Multiple Account supportTrengo support multiple accounts without the need to logout and login
    2.  VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
    Trengo team inbox
    Assigning and tagging
  7. VisionProject icon

    VisionProject

    • Online
    221 alternatives to VisionProject 

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

     Suggest and vote on features
    Features
    1.  Kanban BoardVisionProject allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    Kanban/task board with drag and drop
    Customizable dashboard
  8. Engati icon

    Engati

    • FreemiumProprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    207 alternatives to Engati 

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

     Suggest and vote on features
    Features
    Screenshot
  9. Helpy.io icon

    Helpy.io

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    155 alternatives to Helpy.io 

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

     Suggest and vote on features
    Features
    Screenshot
    Screenshot
  10. Raiseaticket icon

    Raiseaticket

    207 alternatives to Raiseaticket 

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    Screenshot
Showing 10 of 53 alternatives
AlternativeTo