HelpDeskSaaS Alternatives

    HelpDeskSaaS is described as 'Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team' and is a Help Desk App in the Business & Commerce category. There are more than 50 alternatives to HelpDeskSaaS, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Self-Hosted solutions. The best alternative is Freshdesk, which is free. Other great sites and apps similar to HelpDeskSaaS are ProProfs Help Desk (Paid), InvGate Service Desk (Paid), Zendesk (Paid) and GoToAssist (Paid).

    This page was last updated Oct 25, 2021

    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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    3. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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      • Windows
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support requests in less time, assist up to eight attended or unattended customers at once.
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    4. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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    5. Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
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      • FreemiumProprietary
      • Android
      • iPhone
      • Zapier
      • Google Calendar
      • Software as a Service (SaaS)
      • Salesforce.com
      • Google Drive - Sheets
      Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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    6. Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Blackberry
      • Android Tablet
      • Windows Phone
      • iPad
      Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter, and offer a 24/7 Help Center. Help Center Customers can answer their own questions, quickly and simply.
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