HelpDeskSaaS Alternatives

Alternatives list

1. 

   

   TeamSupport.com

    27 likes

   Our online help desk is so much more than “just another ticketing system.”

   Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Since

   • Since 2010

   Platforms

   • Online

   • United States

   

   

   

   More about TeamSupport.com  

   

   Good alternative?Is TeamSupport.com a good alternative to HelpDeskSaaS?

    
2. 

   

   AzureDesk

    1 like

   Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Since

   • Since 2017

   Platforms

   • Chrome OS
   • Online
   • Self-Hosted

   • United States

   

   

   

   +4

   

   More about AzureDesk  

   

   Good alternative?Is AzureDesk a good alternative to HelpDeskSaaS?

    
4. 

   

   eBLVD

    3 likes

   Get unlimited access to cloud-based remote access, web conference, remote support, or help desk service for a dollar a day.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Remote Desktop

   Origin

   • United States

   Since

   • Since 2014

   Platforms

   • Online

   

   Good alternative?Is eBLVD a good alternative to HelpDeskSaaS?

    
5. Ad

   

   

   Freshdesk

   Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, s...

   https://www.freshworks.com

   Learn More
6. 

   

   Maian Support

    2 likes

   Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

   Cost / License

   • Freemium
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United Kingdom

   Since

   • Since 2015

   Platforms

   • Self-Hosted
   • PHP

   • United Kingdom

   

   More about Maian Support  

   

   Good alternative?Is Maian Support a good alternative to HelpDeskSaaS?

    
7. 

   

   Engati

    2 likes

   Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

   Cost / License

   • Freemium
   • Proprietary

   Origin

   • India

   Since

   • Since 2020

   Platforms

   • Software as a Service (SaaS)
   • Android
   • iPhone
   • Google Drive - Sheets
   • Salesforce.com
   • Zapier
   • Google Calendar

   • India

   

   

   

   +6

   

   More about Engati  

   

   Good alternative?Is Engati a good alternative to HelpDeskSaaS?

    
9. 

   

   Raiseaticket

    3 likes

   Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

   Cost / License

   • Free
   • Proprietary

   Application type

   • Help Desk

   Origin

   • Malta
   • EU

   Since

   • Since 2020

   Platforms

   • Software as a Service (SaaS)

   • Malta
   • EU

   

   

   

   +3

   

   More about Raiseaticket  

   

   Good alternative?Is Raiseaticket a good alternative to HelpDeskSaaS?

    
10. H

    H

    Helpdesk Pilot

     1 like

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • India

    Since

    • Since 2013

    Platforms

    • Online

    H

    

    Good alternative?Is Helpdesk Pilot a good alternative to HelpDeskSaaS?

     
11. 

    

    HappyFox

     16 likes

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Since

    • Since 2012

    Platforms

    • Online
    • Android
    • iPhone
    • Windows Mobile

    • United States

    

    

    

    +8

    

    More about HappyFox  

    

    Good alternative?Is HappyFox a good alternative to HelpDeskSaaS?

     
12. 

    

    Trakdesk

     25 likes

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Since

    • Since 2016

    Platforms

    • Windows
    • Mac
    • Linux
    • Chrome OS
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Kindle Fire
    • +2 more

    • United States

    

    

    

    More about Trakdesk  

    

    Good alternative?Is Trakdesk a good alternative to HelpDeskSaaS?

     
13. I

    I

    iKode Helpdesk

     1 like

    iKode Helpdesk X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open source free ticket system developed mainly in PHP. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ...

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • China

    Since

    • Since 2012

    Platforms

    • Windows
    • Linux

    • China

    

    More about iKode Helpdesk  

    I

    

    Good alternative?Is iKode Helpdesk a good alternative to HelpDeskSaaS?

     
14. H

    H

    Helpspot

     1 like

    HelpSpot is a unique Web Based Help Desk Software solution for organizations dealing with the challenges of email and web customer service.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Since

    • Since 2010

    Platforms

    • Windows
    • Linux
    • Online

    H

    

    Good alternative?Is Helpspot a good alternative to HelpDeskSaaS?

     
15. 

    

    Beingo

     1 like

    Conversational Apps to Serve, Sell & Support your Customers.

    Cost / License

    • Free
    • Proprietary

    Origin

    • United States

    Since

    • Since 2020

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Wordpress
    • JavaScript
    • Android SDK
    • Custom iOS

    • United States

    

    More about Beingo  

    

    Good alternative?Is Beingo a good alternative to HelpDeskSaaS?