HelpDeskSaaS Alternatives

Alternatives list

1. 

   

   Awesome Support

    Like

   Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

   Cost / License

   • Freemium
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Since

   • Since 2018

   Platforms

   • Online
   • Self-Hosted

   

   

   

   +9

   

   More about Awesome Support  

   

   Good alternative?Is Awesome Support a good alternative to HelpDeskSaaS?

    
2. 

   

   Gorgias Helpdesk

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   Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Since

   • Since 2016

   Platforms

   • Online

   • United States

   

   

   

   More about Gorgias Helpdesk  

   

   Good alternative?Is Gorgias Helpdesk a good alternative to HelpDeskSaaS?

    
4. 

   

   Directly

    Like

   Launch and train virtual agents that double your automation rate with AI expertise.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Since

   • Since 2015

   Platforms

   • Online

   

   Good alternative?Is Directly a good alternative to HelpDeskSaaS?

    
5. Ad

   

   

   Help Scout

   Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

   https://www.helpscout.com

   Learn More
6. 

   

   ReadyDesk

    Like

   Help Desk Software. Support Software. Web based help desk software for customer relationship and service management.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Since

   • Since 2017

   Platforms

   • Windows
   • Online
   • Self-Hosted

   

   More about ReadyDesk  

   

   Good alternative?Is ReadyDesk a good alternative to HelpDeskSaaS?

    
7. 

   

   Happi.team

    Like

   Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.

   Cost / License

   • Freemium
   • Proprietary

   Since

   • Since 2021

   Platforms

   • Online
   • Software as a Service (SaaS)

   

   More about Happi.team  

   

   Good alternative?Is Happi.team a good alternative to HelpDeskSaaS?

    
9. 

   

   Bornevia

    Like

   Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • Indonesia

   Since

   • Since 2016

   Platforms

   • Online
   • Android

   • Indonesia

   

   

   

   +3

   

   More about Bornevia  

   

   Good alternative?Is Bornevia a good alternative to HelpDeskSaaS?

    
10. 

    

    Track-It! Help Desk Software

     Like

    For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Since

    • Since 2020

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad

    

    

    

    +8

    

    More about Track-It! Help Desk Software  

    

    Good alternative?Is this a good alternative to HelpDeskSaaS?