If your business needs to log, track, manage, automate and escalate support issues, then please read on.
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HelpDeskSaaS Alternatives
HelpDeskSaaS is described as 'Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to HelpDeskSaaS, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Self-Hosted apps. The best HelpDeskSaaS alternative is Freshdesk, which is free. Other great sites and apps similar to HelpDeskSaaS are Zendesk, Deskero, Solarwinds Web Help Desk and Deskpro.
Alternatives list
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...
HelpSumo Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base.
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Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction.
An easy to use, online helpdesk system for your website, forum, shop or blog. Drag & drop knowledgebase builder, intuitive support servicing.
140 SupportPal alternativesSupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
Cost / License
- Freemium (Pay once or Subscription)
- Open Source
Application type
Platforms
- Online
- Self-Hosted
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Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
Cost / License
- Pay once
- Proprietary
Application types
Platforms
- Online
Help Desk Software. Support Software. Web based help desk software for customer relationship and service management.
Cost / License
- Pay once
- Proprietary
Application type
Platforms
- Windows
- Online
- Self-Hosted
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium (Subscription)
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
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