Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Smitey Ticket System AlternativesHelp Desk Platforms and other similar apps like Smitey Ticket System
Alternatives list
- 72 Libredesk alternatives
164 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
+2
154 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
United States
+8
145 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
- United States
+3
329 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- United States
33 HESK alternativesHesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.
Platforms
- Windows
- Linux
- Online
- Software as a Service (SaaS)
- Global
+3
76 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
France
EU
+4
43 Jira Service Management alternativesJira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Platforms
- Online
- Software as a Service (SaaS)
Australia
66 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Platforms
- Linux
- Self-Hosted
Germany- EU
+9
106 ServiceNow alternativesStreamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Platforms
- Online
- Software as a Service (SaaS)
- United States
+1
Manage support tickets, knowledge, and assets in a browser. Kanban, configurable processes, messenger channels, and reporting support customer and internal service.
Platforms
- Mac
- Windows
- Linux
- Self-Hosted
- Docker
- Germany
- EU
+4
Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.
Platforms
- Online
- UNIX Web Browser
- LiveChat
- Software as a Service (SaaS)
- United States
+3
