Awesome Support Alternatives

    Awesome Support is described as 'is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows' and is a Customer Support App in the Business & Commerce category. There are more than 100 alternatives to Awesome Support for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and Linux. Most alternatives are Customer Support and Help Desk Apps. The best alternative is osTicket, which is both free and Open Source. Other great apps like Awesome Support are Freshdesk (Freemium), ProProfs Help Desk (Paid), Zammad (Free, Open Source) and UseResponse (Paid).

    This page was last updated Oct 25, 2021

    1. osTicket

      • Free • Open Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
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      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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    2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    4. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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    5. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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    6. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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    8. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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    9. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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    10. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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    11. InvGate Service Desk

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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    12. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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    Showing 10 of 150 alternatives