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Awesome Support

Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Created by Awesome Support

Freemium $ $ $ Open Source
Web
Self-Hosted

Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

More than 200+ features exist in the software.

Suitable for A Variety of Industries and Operations
Industries That Use Awesome Support

Design Agencies
Envato Vendors
Special Olympics
Software Developers
Holistic Healthcare
Real Estate
SEO Providers
Online Marketers
Travel Agencies
Repair shops and services
Beverage manufacturers and distributors
Outsourced helpdesk operations
Museums
Medical
Coaches
Virtual Assistants
Photographers
Radio
Advertising
Online Stores
Vending Machine Suppliers
Lawyers / Legal... More Info »

A Variety Of Use Cases
How Others Are Using Awesome Support

External help-desk
Internal corporate help-desk
General contact form
Appointment scheduling
Todo lists
Time tracking
Home Inspections
Issue collaboration
Bug Tracking
Hotel customer requests
Change management
Employee requests
Travel requisitions
Project management

All of the features and use-cases fit into a WordPress installation as a plug-in or instead we can host the software for you in an SaaS arrangement.

Links to official Awesome Support sites

Official Website Facebook Twitter GitHub

Pricing Information

One time purchase ranging between $29 and $409, and / or subscription

Feature

Customer support Add a feature

Category

Business & Commerce

Tags

helpdesk it-helpdesk support-ticket-system ticketing web-helpdesk

Awesome Support was added by rchmura in Dec 2018 and the latest update was made in Dec 2018. The list of alternatives was updated Sep 2019. It's possible to update the information on Awesome Support or report it as discontinued, duplicated or spam.

Awesome Support Product Tour 2017 - The Most Versatile WordPress Helpdesk And Support Plugin

AwesomeSupport Introductory Video

Awesome Support: Ticket List Overview

Awesome Support Quick Start

Awesome Support: Installation Instructions

List of tickets

Filtered list of support tickets

List of tickets

Neutral theme (style) on the ticket display list)

Documentation feature for Awesome Support.

Documentation feature settings for integration with Awesome Support ticket responses

Custom Fields settings functionality.

Reporting screen (Overall performance)

Reporting screen (Agent performance)

Custom notifications

Smart Agent Assignment

Working hours for Agents

Satisfaction Survey

Service Level Agreements (SLA)

Service Level Agreements (SLA) - view status on ticket list

Automatic chat-bot replies

Add AI responses to your tickets.

Import data from other legacy helpdesk systems

Client tickets for web agencies and developers

MORE APP INFO Official website

Reviews 0

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Awesome Support Comments

Comment by alternativeto1234

about Awesome Support · Aug 2019 · Helpful Not helpful Report as spam

Plugin has been sold by original developer and no longer getting new features or proper support. Check the angry reviews on WordPress.org.

Awesome Support appears to be a dead end but there's a new but well-featured alternative for WordPress called SupportCandy (itself an iteration of WP Ticket a 4 year old plugin).

reply