Awesome Support AlternativesHelp Desk Platforms and other similar apps like Awesome Support

Awesome Support is described as 'The most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Awesome Support for a variety of platforms, including Web-based, iPad, Windows, iPhone and Linux apps. The best Awesome Support alternative is Freshdesk, which is free. Other great apps like Awesome Support are FreeScout, osTicket, Zendesk and UserVoice.

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Awesome Support alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Awesome Support.
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Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

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Awesome Support alternatives page was last updated Dec 27, 2018
  1. Freshdesk icon
     122 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    41 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconAwesome Support Icon

    Freshdesk VS Awesome Support

    Is Freshdesk a good alternative to Awesome Support?
     
    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Awesome Support.

    • Freshdesk is the most popular free alternative to Awesome Support.

    • Freshdesk is Freemium and ProprietaryAwesome Support is Freemium and Open Source
  2. FreeScout icon
     33 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    77 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconAwesome Support Icon

    FreeScout VS Awesome Support

    Is FreeScout a good alternative to Awesome Support?
     
    • FreeScout is the most popular Self-Hosted alternative to Awesome Support.

    • FreeScout is the most popular Open Source alternative to Awesome Support.

    • FreeScout is Freemium and Open SourceAwesome Support is also Freemium and Open Source
    • FreeScout is LightweightAwesome Support is not according to our users
  3. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    osTicket iconAwesome Support Icon

    osTicket VS Awesome Support

    Is osTicket a good alternative to Awesome Support?
     
  4. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    245 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconAwesome Support Icon

    Zendesk VS Awesome Support

    Is Zendesk a good alternative to Awesome Support?
     
    • Zendesk is the most popular commercial alternative to Awesome Support.

    • Zendesk is Paid and ProprietaryAwesome Support is Freemium and Open Source
  5. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    194 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconAwesome Support Icon

    UserVoice VS Awesome Support

    Is UserVoice a good alternative to Awesome Support?
     
    • UserVoice is the most popular SaaS alternative to Awesome Support.

    • UserVoice is Paid and ProprietaryAwesome Support is Freemium and Open Source
  6. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    201 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconAwesome Support Icon

    UseResponse VS Awesome Support

    Is UseResponse a good alternative to Awesome Support?
     
  7. LiveAgent icon
     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    212 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconAwesome Support Icon

    LiveAgent VS Awesome Support

    Is LiveAgent a good alternative to Awesome Support?
     
  8. Help Scout icon
     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    119 Help Scout alternatives
    Conversation view

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    Help Scout iconAwesome Support Icon

    Help Scout VS Awesome Support

    Is Help Scout a good alternative to Awesome Support?
     
  9. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    218 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required
    LiveChat iconAwesome Support Icon

    LiveChat VS Awesome Support

    Is LiveChat a good alternative to Awesome Support?
     
  10. ServiceNow icon
     5 likes

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives
    ServiceNow screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing
    ServiceNow iconAwesome Support Icon

    ServiceNow VS Awesome Support

    Is ServiceNow a good alternative to Awesome Support?
     
  11. Tender Support icon
     11 likes

    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    96 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support iconAwesome Support Icon

    Tender Support VS Awesome Support

    Is Tender Support a good alternative to Awesome Support?
     
  12. Zammad icon
     34 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • FreeOpen Source

    Application type

    Platforms

    • Linux
    • Self-Hosted

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    Zammad iconAwesome Support Icon

    Zammad VS Awesome Support

    Is Zammad a good alternative to Awesome Support?
     
12 of 145 Awesome Support alternatives