Helpwise Alternatives

Helpwise is described as 'Shared inbox for teams with thread-based chat, assignment, workflow automation, integration with external apps, and centralized multi-mailbox management' and is an app in the business & commerce category. There are more than 25 alternatives to Helpwise for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Helpwise alternative is FreeScout, which is both free and Open Source. Other great apps like Helpwise are HubSpot, Dolibarr, Freshdesk and Zendesk.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    99 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Helpwise.

    • FreeScout is the most popular Open Source & free alternative to Helpwise.

    • FreeScout is Freemium and Open SourceHelpwise is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedHelpwise is not according to our users
  2. HubSpot icon

    HubSpot

     106 likes
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    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    91 HubSpot alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
     

    • HubSpot is the most popular Web-based alternative to Helpwise.

    • HubSpot is Freemium and ProprietaryHelpwise is Paid and Proprietary
  4. Dolibarr icon

    Dolibarr

     47 likes
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    Dolibarr ERP & CRM is a modern and easy to use open-source web software package to manage your business (customers, invoices, orders, products, stocks, agenda, e-mailings, shipments...).

    106 Dolibarr alternatives

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Self-Hosted
    • PHP
    • Cloudron
    Dolibarr screenshot 1
     

    • Dolibarr is the most popular Windows alternative to Helpwise.

    • Dolibarr is Free and Open SourceHelpwise is Paid and Proprietary
  5. Ad
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    Tidio icon
    Tidio

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conver...

    https://www.tidio.com
    Learn More
  6. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     
  7. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to Helpwise.

    • Zendesk is Paid and ProprietaryHelpwise is also Paid and Proprietary
  8. Text App icon

    Text App

     2 likes
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    AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    A unified workspace that brings all customer conversations, tickets, and performance insights into one clean, intuitive interface. Agents can easily manage chats, emails, and social messages side by side — powered by real-time AI assistance and automation.
     

    • Text App is the most popular SaaS alternative to Helpwise.

    • Text App is Paid and ProprietaryHelpwise is also Paid and Proprietary
    • Text App is LightweightHelpwise is not according to our users
  10. EspoCRM icon

    EspoCRM

     101 likes
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    EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.

    200 EspoCRM alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    • JavaScript
    • Software as a Service (SaaS)
    • PHP
    • Cloudron
    A Web based CRM. One version for all your devices.
     
  11. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    62 Tidio alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
     
  12. Intercom icon

    Intercom

     55 likes
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    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    291 Intercom alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1
     
  13. Front icon

    Front

     25 likes
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    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    119 Front alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
     
  14. Zoho CRM icon

    Zoho CRM

     33 likes
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    On-demand CRM software that enables efficient management of sales, marketing, customer support, and orders. Features include advanced workflows for scaling, real-time customer engagement, nuanced forecasting, deep BI capabilities, AI for email rewriting, and seamless integration.

    287 Zoho CRM alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Zoho CRM screenshot 1
     
  15. Salesforce icon

    Salesforce

     36 likes
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    Comprehensive web-based CRM offering solutions for sales, marketing, service, and call centers, with mobile app, AI insights, customizable tools, and AppExchange for industry needs.

    330 Salesforce alternatives

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Salesforce screenshot 1
     
12 of 35 Helpwise alternatives