Salesforce is described as 'Web-based CRM for sales, service, marketing, and call center operations that allows users to manage customer relationships and customer satisfaction' and is an app in the Business & Commerce category. There are more than 100 alternatives to Salesforce for a variety of platforms, including Online / Web-based, iPhone, Windows, Android and Mac. The best alternative is ERPNext, which is both free and Open Source. Other great apps like Salesforce are EspoCRM (Freemium, Open Source), Zoho CRM (Freemium), Pipedrive (Paid) and Mautic (Freemium, Open Source).
ERPNext is a free and open-source integrated Enterprise Resource Planning (ERP) software developed by Frappé Technologies Pvt. Ltd. and is built on MariaDB database system using a Python based server-side framework.
Pipedrive is a powerful sales pipeline management tool. It organizes your leads in a way you'll always have a great overview of sales, and important deals won't get dropped. Pipedrive is mostly used by small demanding teams.
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Most users think Pipedrive is a great alternative to Salesforce.
Mautic is marketing automation software (email, social, & more). Install on your own website or create a free hosted account. The simple 3-step setup process takes less than 5 minutes and you'll be ready to reclaim control of your marketing.
Crust CRM is a 100% free and open-source CRM. It's fully featured and includes rich dashboards, automation rules (workflows), collaborative team messaging and much more. You can customise your CRM with the included low-code development platform.
Corteza CRM is an advanced Free and Open Source Customer Relationship Management platform. Feature rich, a cloud scalable architecture and entirely modular, Corteza CRM allows any organisation to create the CRM environment tailored to their context.
Simplistic surveys by Microsoft. You can easily create surveys,quizzes and polls to collect customer feedback. Free with your Office 365 credentials or Microsoft account (Hotmail, Live, or Outlook.com).
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.