Freshdesk AlternativesTop Help Desk Platforms & Customer Feedback Managers like Freshdesk

Freshdesk is described as 'Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics' and is a very popular Help Desk platform in the business & commerce category. There are more than 50 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Zendesk, HESK, osTicket and Spiceworks.

More about Freshdesk
Copy a direct link to this comment to your clipboard
Freshdesk alternatives page was last updated

Alternatives list

  1. LiveAgent icon

    LiveAgent

     56 likes
    Copy a direct link to this comment to your clipboard

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
     
    |
    1
    72
    Comments about LiveAgent as an Alternative to Freshdesk
    DanielLunar
    Positive
    -1

    this are the best alternative ever i love it!!

    Review by a new / low-activity user.
    Freshdesk Icon
    LiveAgent icon

    • Almost everyone thinks LiveAgent is a great Freshdesk alternative.

    • LiveAgent is the most popular Web-based, Android, iPhone & iPad alternative to Freshdesk.

    • LiveAgent is the most popular commercial alternative to Freshdesk.

    • LiveAgent is Paid and ProprietaryFreshdesk is Freemium and Proprietary
  2. Libredesk icon

    Libredesk

     6 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
     

    • Libredesk is the most popular Self-Hosted alternative to Freshdesk.

    • Libredesk is the most popular Open Source & free alternative to Freshdesk.

    • Libredesk is Free and Open SourceFreshdesk is Freemium and Proprietary
    • Libredesk is Privacy focused and LightweightFreshdesk is not according to our users
  4. Zendesk icon

    Zendesk

     67 likes
    Copy a direct link to this comment to your clipboard

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    260 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     
    |
    15
  5. Ad
    Screenshot
    HelpCrunch icon
    HelpCrunch

    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support ...

    https://www.helpcrunch.com
    Learn More
  6. FreeScout icon

    FreeScout

     39 likes
    Copy a direct link to this comment to your clipboard

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    102 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Mac & Linux alternative to Freshdesk.

    • FreeScout is Freemium and Open SourceFreshdesk is Freemium and Proprietary
    • FreeScout is Lightweight and Privacy focusedFreshdesk is not according to our users
  7. HESK icon

    HESK

     16 likes
    Copy a direct link to this comment to your clipboard

    Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    Tickets overview
     
    |
    15

    • Almost everyone thinks HESK is a great Freshdesk alternative.

    • HESK is the most popular Windows & SaaS alternative to Freshdesk.

    • HESK is Freemium and ProprietaryFreshdesk is also Freemium and Proprietary
    • HESK is Privacy focused and LightweightFreshdesk is not according to our users
  8. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
    |
    10
  10. Spiceworks icon

    Spiceworks

     84 likes
    Copy a direct link to this comment to your clipboard

    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    133 Spiceworks alternatives

    Cost / License

    • Free
    • Proprietary

    Application types

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    Spiceworks screenshot 1
     
  11. UseResponse icon

    UseResponse

     132 likes
    Copy a direct link to this comment to your clipboard

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse
     
    |
    1
    14
    Comments about UseResponse as an Alternative to Freshdesk
    stevenhanderson
    Positive
    0

    What I like about UseResponse, it that compared to Freshdesk it is fully customizable

    Freshdesk Icon
    UseResponse icon

    • Almost everyone thinks UseResponse is a great Freshdesk alternative.

    • UseResponse is Paid and ProprietaryFreshdesk is Freemium and Proprietary
  12. Intercom icon

    Intercom

     55 likes
    Copy a direct link to this comment to your clipboard

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    295 Intercom alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1
     
  13. UserVoice icon

    UserVoice

     79 likes
    Copy a direct link to this comment to your clipboard

    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
     
    |
    12
  14. Zammad icon

    Zammad

     34 likes
    Copy a direct link to this comment to your clipboard

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    41 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
    |
    13
  15. Help Scout icon

    Help Scout

     29 likes
    Copy a direct link to this comment to your clipboard

    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1
     
    |
    6
12 of 72 Freshdesk alternatives