Freshdesk Alternatives

Alternatives list

1. 

   

   Tidio

    37 likes

   Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

   187 Tidio alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Help Desk
   • AI Chatbot

   Origin

   • United States

   Platforms

   • Mac
   • Windows
   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • BigCommerce
   • Shopify
   • Software as a Service (SaaS)
   • PrestaShop
   • Wordpress
   • Magento / Adobe Commerce
   • WooCommerce

   • United States

   

   

   

   +9

   

   More about Tidio   

   

   Good alternative?Is Tidio a good alternative to Freshdesk?

    

   |

   1comment

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   Tidio vs Freshdesk Comments

   Positive comment by qwerttrewq · May 26, 2025

   AI agent + chatbots = better

   1 of 1 comments

   

   

   • Tidio is Freemium and ProprietaryFreshdesk is also Freemium and Proprietary
2. 

   

   HappyFox

    16 likes

   HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Platforms

   • Online
   • Windows Mobile
   • Android
   • iPhone

   • United States

   

   

   

   +8

   

   More about HappyFox  

   

   Good alternative?Is HappyFox a good alternative to Freshdesk?

    
4. 

   

   LenoChat

    2 likes

   Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Help Desk
   • AI Chatbot

   Origin

   • Australia

   Platforms

   • Online
   • Android
   • iPhone
   • Shopify
   • Sass
   • Wordpress

   • Australia

   

   

   

   +3

   

   More about LenoChat  

   

   Good alternative?Is LenoChat a good alternative to Freshdesk?

    
5. Ad

   

   

   Zoho Desk

   Centralizes customer requests from various communication channels, features multi-brand self-service portals and automated knowledge base, uses AI-driven ticket analysis, sentiment tracking, hierarchy mirroring, and supports coll...

   https://www.zoho.com

   Learn More
6. 

   

   Kayako

    18 likes

   Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • CRM

   Origin

   • United Kingdom

   Platforms

   • Mac
   • Windows
   • Linux
   • Online
   • Android
   • iPhone
   • Blackberry
   • Android Tablet
   • Windows Phone
   • iPad

   • United Kingdom

   

   More about Kayako  

   

   Good alternative?Is Kayako a good alternative to Freshdesk?

    
7. 

   

   FocalScope

    Like

   An omnichannel communications platform, great for help desks and contact centers, that helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • Singapore

   Platforms

   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • Software as a Service (SaaS)

   • Singapore

   

   

   

   +1

   

   More about FocalScope  

   

   Good alternative?Is FocalScope a good alternative to Freshdesk?

    
9. 

   

   Zupport AI

    Like

   Zupport AI is the first Customer Support service for SaaS companies.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • AI Chatbot

   Platforms

   • Online
   • Software as a Service (SaaS)

   

   

   

   More about Zupport AI  

   

   Good alternative?Is Zupport AI a good alternative to Freshdesk?

    
10. 

    

    UserEcho

     59 likes

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Customer Feedback Manager
    • Help Desk

    Origin

    • Russia

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)

    • Russia

    

    

    

    +7

    

    More about UserEcho  

    

    Good alternative?Is UserEcho a good alternative to Freshdesk?

     
11. 

    

    DoppleDesk

     1 like

    DoppleDesk gives small teams a clean, easy-to-use ticketing queue for tracking support requests. Teams can create a free, branded public portal where anyone can submit a ticket without creating an account.

    Cost / License

    • Freemium
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Task Management

    Origin

    • United States

    Platforms

    • Online
    • Software as a Service (SaaS)

    • United States

    

    

    

    More about DoppleDesk  

    

    Good alternative?Is DoppleDesk a good alternative to Freshdesk?

     
12. 

    

    ThinkOwl

     Like

    Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost...

    Cost / License

    • Freemium
    • Proprietary

    Application type

    • AI Chatbot

    Platforms

    • Online
    • Software as a Service (SaaS)

    

    

    

    +3

    

    More about ThinkOwl  

    

    Good alternative?Is ThinkOwl a good alternative to Freshdesk?

     
13. 

    

    Reamaze

     28 likes

    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    151 Reamaze alternatives

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad

    • United States

    

    

    

    +6

    

    More about Reamaze  

    

    Good alternative?Is Reamaze a good alternative to Freshdesk?

     

    |

    2comments

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    Reamaze vs Freshdesk Comments

    Positive comment by mujin11182 · Nov 3, 2017

    Awesome integrations with ecommerce (Shopify in my case)

    Positive comment by Brent Agnew · Feb 5, 2018

    Reamaze is a more modern helpdesk and live chat platform because it does more than helpdesk. It also has features to help with marketing and sales. We use live dashboard and customer events to visualize what our customers are doing. Easy to message and generate leads!

    2 of 2 comments

    

    

    • Reamaze is Paid and ProprietaryFreshdesk is Freemium and Proprietary
14. 

    

    TeamSupport.com

     27 likes

    Our online help desk is so much more than “just another ticketing system.”

    Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Platforms

    • Online

    • United States

    

    

    

    More about TeamSupport.com  

    

    Good alternative?Is TeamSupport.com a good alternative to Freshdesk?

     
15. 

    

    ProProfs Help Desk

     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    201 ProProfs Help Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Online

    • United States

    

    

    

    +2

    

    More about ProProfs Help Desk  

    

    Good alternative?Is ProProfs Help Desk a good alternative to Freshdesk?

     

    |

    3comments

    ExpandCollapse

    ProProfs Help Desk vs Freshdesk Comments

    Positive comment by David Miller · Apr 27, 2020

    It has forever free plan with the best features.

    Positive comment by PragyaTripathi · Oct 12, 2020

    I had a great experience working with propros help desk I would recommended to future organization that work with , I successfully resolve over 40k tickets using helpdesk software, it is very efficiently and flexible, the layout templates allowed us to get on- brands and knowledge is also very flexible.

    Positive comment by Guest · Aug 11, 2020

    I have used both Freshdesk and ProProfs & I know how effective both systems are. Both are great tools having almost all the features that any help desk sofware needs.

    3 of 3 comments

    

    

    • ProProfs Help Desk is Paid and ProprietaryFreshdesk is Freemium and Proprietary