Freshdesk Alternatives

One of the most popular alternatives to Freshdesk is Deskhero. It's paid, but Libredesk and osTicket are free. Other popular alternatives are FreeScout, Zendesk, Spiceworks and LiveAgent. There's no shortage of Help Desk Platforms like Freshdesk, with more than 100 alternatives for the web, Android, iPhone, Windows and iPad.

More about Freshdesk
Copy a direct link to this comment to your clipboard
Alternatives
Freshdesk alternatives page was last updated

Alternatives list

  1. Worktual icon

    Worktual

     2 likes

    Worktual is an AI-powered chatbot platform that helps businesses automate customer support, generate leads, and engage users across web, WhatsApp, and social channels—all without coding.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    • GB flagUnited Kingdom
    Worktual screenshot 1
    Good alternative?
     
  2. Tick& icon

    Tick&

     1 like

    Tick& is a free, open-source and self-hostable ITSM ticketing platform designed for internal service desks: IT departments, public-sector IT services, and shared support teams. IT asset management is deliberately out of scope — there is no hardware inventory or license...

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Docker
    • Linux
    • Windows
    • FR flagFrance
    • European Union flagEU
    Tick& screenshot 1
    Good alternative?
     
  4. StrataDesk icon

    StrataDesk

     Like

    Service desk for MSPs & agencies. Per-client-space pricing (agents free), a dedicated PostgreSQL database per client, white-label portals, Docker self-hosting.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • RO flagRomania
    • European Union flagEU
    Kanban ticket board with live SLA countdowns — on track vs overdue at a glance.
    Good alternative?
     
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps,...

    https://www.livechat.com
    Learn More
  6. Gruvi icon

    Gruvi

     Like

    Gruvi is customer support software built for teams who need a simple, fast support inbox with built in AI that you can set up without days of configuration.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • GB flagUnited Kingdom
    Gruvi screenshot 1
    Good alternative?
     
  9. Chat.co icon

    Chat.co

     1 like

    AI-powered chatbot builder that creates expert agents trained on your own documents, delivering cited and verifiable answers 24/7.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    Chat.co screenshot 1
    Good alternative?
     
  10. SetyEvn icon

    SetyEvn

     Like

    Your self-hosted alternative to Zapier, ServiceNow, and custom AI plugins—built natively inside WordPress with zero external SaaS dependencies.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Wordpress
    • Self-Hosted
    • ES flagSpain
    • European Union flagEU
    ITSM and Agile
    Good alternative?
     
  11. Smitey Ticket System icon

    Smitey Ticket System

     Like

    Self-hosted help desk and ticketing system for IT support teams and anyone who needs to handle requests as tickets. Buy once per major version: no subscription, no per-agent fees. Runs on your own server or VPS, your data stays with you. Free 30-day trial with the full feature set.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Docker
    • DE flagGermany
    • European Union flagEU
    Dashboard with open tickets by status, priority, agent and category, plus workload per agent.
    Good alternative?
     
  12. Phone Monster icon

    Phone Monster

     Like

    Stop answering calls blindly. Phone Monster transforms your incoming calls into data-driven opportunities by providing instant context for every conversation. Designed for solo entrepreneurs, sales teams, and customer support, Phone Monster bridges the gap between your...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Phone Monster screenshot 1
    Good alternative?
     
  13. SupportHub icon

    SupportHub

     Like

    AI customer support and webshop chatbot for ecommerce teams, with chat, ticket, and phone support across modern webshops.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • HU flagHungary
    • European Union flagEU
    SupportHub screenshot 1
    Good alternative?
     
  14. Aidly icon

    Aidly

     Like

    AI-powered email support that drafts perfect customer responses instantly. Native Shopify integration with order history in every ticket.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • FR flagFrance
    • European Union flagEU
    Aidly screenshot 1
    Good alternative?
     
  15. Tickiti icon

    Tickiti

     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    Tickiti screenshot 1
    Good alternative?
     
You are at page 7 of Freshdesk alternatives