Freshdesk Alternatives
Freshdesk is described as 'Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collaboration, AI, and security' and is a very popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, iPhone, Android and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Deskhero, Zendesk, HESK and osTicket.
Alternatives list
FyneDesk is a free customer support and ticketing platform to manage support tickets, knowledge base, and teams — without the complexity or cost of tools like Zendesk or Freshdesk.
Cost / License
- Free
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
+4
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Microsoft Teams
- Software as a Service (SaaS)
Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
An AI-powered virtual concierge designed specifically for vacation rental owners and property managers.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
BlueTickets is an email ticketing system for small businesses and startups, organizing support requests from emails, web forms, mobile apps, or agent notes into one dashboard. It automates ticket creation, assigns clear ownership, and flags urgent issues automatically.
Chatboq is an AI-powered live chat and automation platform that helps businesses connect, engage, and convert customers in real time.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
EasyDesk is a cloud-based ticketing and customer support platform that centralizes email, chat, and social conversations into one dashboard to help teams respond faster and work more efficiently.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+3
An AI-powered business automation platform that lets you build a specialized virtual agent to interact with your customers 24/7 across multiple channels: Web Chat, WhatsApp, SMS, and Voice Chat.
Flow Chat is an AI-powered chat widget you can add to any website in minutes. It acts as a 24/7 virtual assistant that handles customer support, captures leads, and books appointments automatically — without any coding required.
Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.
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