Freshdesk Alternatives

Freshdesk is described as 'Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics' and is a very popular Help Desk platform in the business & commerce category. There are more than 50 alternatives to Freshdesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great apps like Freshdesk are Zendesk, HESK, osTicket and Spiceworks.

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Alternatives list

  1. Copy a direct link to this comment to your clipboard

    An AI-powered virtual concierge designed specifically for vacation rental owners and property managers.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  2. Chatboq icon
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    Chatboq is an AI-powered live chat and automation platform that helps businesses connect, engage, and convert customers in real time.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  3. NeoAgent icon
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    An AI-powered business automation platform that lets you build a specialized virtual agent to interact with your customers 24/7 across multiple channels: Web Chat, WhatsApp, SMS, and Voice Chat.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  4. XOBBIX icon
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    XOBBIX is an All-in-One platform for businesses, covering support tickets, CRM, HRM, and project tasks. A one-stop solution for your business to go full digital, covering sales, support, and operations/productivity.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
     
  5. AgentSu icon
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    A lightweight, fast, and secure ticket form submission software for Libredesk. Providing a secure and flexible way for your users to submit a ticket to your team. All other further interactions after ticket submissions are handled in Libredesk.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    • Docker
     
  6. Bileto icon
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    Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    • Docker
     
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    SupportMatic is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
     
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    Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
     
  9. CustoQ icon
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    CustoQ is built to boost conversions and customer clarity through instant, AI-powered support. Designed for small and medium-sized businesses and agencies, it provides 24/7 automated assistance that cuts down tickets and improves engagement.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
     
  10. Copy a direct link to this comment to your clipboard

    BizMagnets helps mid-market businesses manage support, service, and field ops over WhatsApp with structured ticketing and automated workflows.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • iPhone
    • Android
     
  11. coreAI icon
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    coreAI creates a chat assistant on websites that uses site content, sitemap, and product feed to answer questions, recommend products, and guide visitors through checkout.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
     
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    Steam-connect is a powerful CCaaS (Contact Center as a Service) platform that unifies all communication channels into a single interface. Whether it’s voice, email, live chat, WhatsApp, social media, or SMS, your team manages everything from one intuitive dashboard.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
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