Desk365 AlternativesHelp Desk Platforms and other similar apps like Desk365

Desk365 is described as 'AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences' and is a Help Desk platform in the business & commerce category. There are seven alternatives to Desk365 for a variety of platforms, including Web-based, Android, iPhone, SaaS and Android Tablet apps. The best Desk365 alternative is Freshdesk, which is free. Other great apps like Desk365 are Zendesk, Help Scout, ServiceNow and Zammad.

Desk365 iconDesk365
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Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance...

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Desk365 alternatives page was last updated Jun 25, 2025
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  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    54 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Desk365

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Desk365.

    • Freshdesk is the most popular free alternative to Desk365.

    • Freshdesk is Freemium and ProprietaryDesk365 is Paid and Proprietary
  2. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    254 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Desk365

     

    • Zendesk is the most popular commercial alternative to Desk365.

    • Zendesk is Paid and ProprietaryDesk365 is also Paid and Proprietary
  4. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Desk365

     

    • Help Scout is the most popular SaaS alternative to Desk365.

    • Help Scout is Paid and ProprietaryDesk365 is also Paid and Proprietary
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    https://www.freshworks.com
    Learn More
  6. ServiceNow icon

    ServiceNow

     5 likes
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    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing

    ServiceNow VS Desk365

     
  7. Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    39 Zammad alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API

    Zammad VS Desk365

     

    • Zammad is the most popular Self-Hosted alternative to Desk365.

    • Zammad is the most popular Open Source alternative to Desk365.

    • Zammad is Free and Open SourceDesk365 is Paid and Proprietary
  8. HappyFox icon

    HappyFox

     16 likes
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    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone
    HappyFox Ticket Support System

    HappyFox Features

    1.  Asset Management
    2.  Customer service
    3.  Knowledge Management
    4.  Email tracking
    5.  IT Asset Management

    HappyFox VS Desk365

     
  10. Ticketing As A Service icon

    Ticketing As A Service

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    Ticketing As A Service is a Certified Microsoft Teams Ticketing System that allows you to boost your company efficiency and productivity by managing your service desk incidents & requests.

    License model

    Application type

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
    Ticketing As A Service screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Reminders
    2.  No Tracking
    3.  No Coding Required
    4.  Real time collaboration
    5.  Ad-free
    6.  Auto Responder
    7.  Dark Mode
    8. Microsoft Teams icon  Microsoft Teams Integration

    Ticketing As A Service VS Desk365

     
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