Directly AlternativesHelp Desk Platforms & CRM Systems like Directly

Directly is described as 'Launch and train virtual agents that double your automation rate with AI expertise' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Directly, not only websites but also apps for a variety of platforms, including iPhone, iPad, Android and Windows apps. The best Directly alternative is Freshdesk, which is free. Other great sites and apps similar to Directly are osTicket, Zendesk, UserVoice and Front.

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Directly alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Directly.
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Launch and train virtual agents that double your automation rate with AI expertise.

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Directly alternatives page was last updated Aug 26, 2021
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  1. Freshdesk icon
    Freshdesk icon

    Freshdesk

     123 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    45 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
    Freshdesk screenshot 2
    +8
    Freshdesk screenshot 3

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconDirectly Icon

    Freshdesk VS Directly

    Is Freshdesk a good alternative to Directly?
     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Directly.

    • Freshdesk is the most popular free alternative to Directly.

    • Freshdesk is Freemium and ProprietaryDirectly is Paid and Proprietary
  2. osTicket icon
    osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • Free • Open Source

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    osTicket iconDirectly Icon

    osTicket VS Directly

    Is osTicket a good alternative to Directly?
     

    • osTicket is the most popular Self-Hosted alternative to Directly.

    • osTicket is the most popular Open Source alternative to Directly.

    • osTicket is Free and Open SourceDirectly is Paid and Proprietary
  4. Zendesk icon
    Zendesk icon

    Zendesk

     66 likes
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    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    249 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconDirectly Icon

    Zendesk VS Directly

    Is Zendesk a good alternative to Directly?
     

    • Zendesk is the most popular commercial alternative to Directly.

    • Zendesk is Paid and ProprietaryDirectly is also Paid and Proprietary
  5. Ad
    Screenshot
    LiveAgent icon

    LiveAgent

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widg...

    https://www.liveagent.com
    Learn More
  6. UserVoice icon
    UserVoice icon

    UserVoice

     79 likes
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    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    195 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
    UserVoice screenshot 2

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconDirectly Icon

    UserVoice VS Directly

    Is UserVoice a good alternative to Directly?
     

    • UserVoice is the most popular SaaS alternative to Directly.

    • UserVoice is Paid and ProprietaryDirectly is also Paid and Proprietary
  7. Front icon
    Front icon

    Front

     25 likes
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    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    108 Front alternatives
    Front screenshot 1

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
    Front screenshot 2
    +4
    Front screenshot 3

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant
    Front iconDirectly Icon

    Front VS Directly

    Is Front a good alternative to Directly?
     
  8. LiveAgent icon
    LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    217 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
    LiveAgent screenshot 2
    +3
    LiveAgent screenshot 3

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconDirectly Icon

    LiveAgent VS Directly

    Is LiveAgent a good alternative to Directly?
     
  10. Help Scout icon
    Help Scout icon

    Help Scout

     29 likes
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    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    121 Help Scout alternatives
    Conversation view

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    iPhone App
    Docs Report
    +4
    Customer Happiness Report
    Help Scout iconDirectly Icon

    Help Scout VS Directly

    Is Help Scout a good alternative to Directly?
     
  11. Freshservice icon
    Freshservice icon

    Freshservice

     35 likes
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    Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance.

    36 Freshservice alternatives
    Freshservice screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1
    Freshservice screenshot 2
    +6
    Freshservice screenshot 3

    Freshservice Features

    1.  Web interface
    2.  AWS Integration
    3.  AI-Powered
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Contract Management
    7.  IT Asset Management
    Freshservice iconDirectly Icon

    Freshservice VS Directly

    Is Freshservice a good alternative to Directly?
     
  12. ServiceNow icon
    ServiceNow icon

    ServiceNow

     5 likes
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    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives
    ServiceNow screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
    ServiceNow screenshot 2

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing
    ServiceNow iconDirectly Icon

    ServiceNow VS Directly

    Is ServiceNow a good alternative to Directly?
     
  13. Krayin - Laravel CRM icon
    Krayin - Laravel CRM icon

    Krayin - Laravel CRM

     2 likes
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    Krayin is a Free & Opensource Laravel CRM solution for SMEs and Enterprises for complete customer lifecycle management. It automates your organization’s Sales and Marketing Operations, as a result, exponential growth in sales.

    194 Krayin - Laravel CRM alternatives
    Krayin - Laravel CRM screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Self-Hosted

    Krayin - Laravel CRM Features

    1.  Based on Laravel
    Krayin - Laravel CRM screenshot 1
    Krayin - Laravel CRM screenshot 2
    +7
    Krayin - Laravel CRM screenshot 3
    Krayin - Laravel CRM iconDirectly Icon

    Krayin - Laravel CRM VS Directly

    Is Krayin - Laravel CRM a good alternative to Directly?
     
  14. Tender Support icon
    Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    97 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Application types

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support screenshot 1
    Tender Support screenshot 2
    +6
    Tender Support screenshot 3
    Tender Support iconDirectly Icon

    Tender Support VS Directly

    Is Tender Support a good alternative to Directly?
     
  15. Deskero icon
    Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    135 Deskero alternatives
    Deskero screenshot 1

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable
    Deskero screenshot 1
    Deskero screenshot 2
    +2
    Deskero screenshot 3
    Deskero iconDirectly Icon

    Deskero VS Directly

    Is Deskero a good alternative to Directly?
     
12 of 133 Directly alternatives