The best Help Desk alternative to Intercom is HelpCrunch. It's not free, so if you're looking for a free alternative, you could try Libredesk or tawk.to. If that doesn't suit you, our users have ranked more than 100 alternatives to Intercom and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Intercom are Freshdesk, FreeScout, Crisp and User.com.
Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
Customer interaction for entrepreneurs. Chat with your website visitors. Setup the Crisp chatbox in 1 minute.
Flat price for unlimited users, knowledge base fully integrated with chat and any other app, campaigns, a lot of ready to use integrations and also with API to integrate with everything else.
Ease of use in getting started, advanced insights into customers
The service is incredible: the support team is pretty helpful.
User.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.
It was actually developed as an alternative to Intercom. The functionalities are extremely similar yet the tool is two times cheaper.
Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.
Clean user interface and the code is open source
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
More affordable; potentially better AI.
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Way cheaper compared to intercom but powerful enough for the small businesses!