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iKode Helpdesk Alternatives

iKode Helpdesk is described as 'X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open source free ticket system developed mainly in PHP. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to iKode Helpdesk for a variety of platforms, including Online / Web-based, iPhone, Android, Windows and Mac. The best alternative is osTicket, which is both free and Open Source. Other great apps like iKode Helpdesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk.

iKode Helpdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Task Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of iKode Helpdesk.
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iKode Helpdesk X is a customer support tool, FAQ and help desk system. It is also a simple, widely-used, lightweight open...

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  1. osTicket icon

    osTicket

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

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    Features
    Client Interface - Welcome Screen
  2. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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    Screenshot
    Screenshot


  3. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Features
    Screenshot
  4. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  5. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    101 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

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    Features
    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
    Screenshot
    Screenshot


  6. ((OTRS)) Community Edition icon

    ((OTRS)) Community Edition

    • Mac
    • Linux
    • Online
    • Self-Hosted
    • Perl
    87 alternatives to ((OTRS)) Community Edition 

    ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
  7. GoToAssist icon

    GoToAssist

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    107 alternatives to GoToAssist 

    Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues.

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    Features
    iOS Expert App on iPhone (Start Session)
  8. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

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    Features
    Screenshot
  9. JitBit Helpdesk icon

    JitBit Helpdesk

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    111 alternatives to JitBit Helpdesk 

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Screenshot
  10. Help Scout icon

    Help Scout

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    116 alternatives to Help Scout 

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

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    Features
    Conversation view
Showing 10 of 64 alternatives
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