HelpSumo Alternatives
HelpSumo is described as 'A Complete Online Help desk solution for providing professional support to your products/services' and is an app in the Business & Commerce category. There are more than 100 alternatives to HelpSumo for a variety of platforms, including the Web, Windows, iPhone, Android and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like HelpSumo are Freshdesk (Freemium), ProProfs Help Desk (Paid), UseResponse (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management. View 95 alternatives to osTicket
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook... View 187 alternatives to Freshdesk
- Freemium
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them. View 159 alternatives to ProProfs Help Desk
- UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. View 170 alternatives to UseResponse
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 79 alternatives to ((OTRS)) Community Edition
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. View 209 alternatives to Zendesk
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. View 99 alternatives to Help Scout
- Paid
- Online
- iPhone
- Software as a Service (SaaS)
- UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum. View 174 alternatives to UserReport
- Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. View 152 alternatives to Get Satisfaction
- UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! View 153 alternatives to UserVoice
- Paid
- Online
- Android
- iPhone
- Android Tablet
- iPad