HelpSumo Alternatives
HelpSumo is described as 'Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base' and is a Customer Support App in the Business & Commerce category. There are more than 100 alternatives to HelpSumo for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and Linux. Most alternatives are Customer Support and Help Desk Apps. The best alternative is osTicket, which is both free and Open Source. Other great apps like HelpSumo are Freshdesk (Freemium), ProProfs Help Desk (Paid), UseResponse (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
- UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- Blackberry
- iPad
- Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
- UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support requests in less time, assist up to eight attended or unattended customers at once.
- Paid • Proprietary
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.