Alternatives to HelpSumo for all platforms with any license

osTicket

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Customer support Dockerized Helpdesk ticketing Php ... Task Management Add a feature

61 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Ads monitoring Automatic customer engagement Customer Feedback ... Customer service Customer support Software as a Service Team Collaboration Add a feature

114 Like
UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...

Commercial Web Self-Hosted
Customizable Helpdesk ticketing Kanban boards Kanban Chart ... Product Roadmap Management Task assignments Canned responses Chat Community based Customer Feedback Customer service Flexible customizations German Knowledge base Knowledge Base structuring Live Chat Modern live chat Multiple languages Multibrand Php Pricing per agent Private Community Skype integration SLA Slack integration Task Management Add a feature

127 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customer support Email notifications Helpdesk ticketing ... Knowledge base SOAP API Task Management Workflow Automation Add a feature

35 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Customer support Forums Knowledge base Software as a Service Add a feature

59 Like
UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Commercial Web Android iPhone Android Tablet iPad
Suggestion voting Customer Feedback Customer support German ... In-App Voting Multiple languages Wordpress integration Add a feature

78 Like
UserReport

UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum....

Free Web
CrowdSourced Customer Feedback Email deliverability Apps with Google Analytics Integration ... Multiple languages Add a feature

29 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer Feedback CRM Customer service Customer support ... Knowledge base Add a feature

29 Like
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Get Satisfaction

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Commercial Web
Customer Feedback CRM Add a feature

60 Like
UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for...

Commercial Web iPhone iPad Software as a Service (SaaS)
UI customization Customer Feedback CRM Knowledge Management ... Live Chat Software as a Service Add a feature

58 Like