Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
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Track-It! Help Desk Software AlternativesHelp Desk Platforms and other similar apps like Track-It! Help Desk Software
Track-It! Help Desk Software is described as 'For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Track-It! Help Desk Software for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Track-It! Help Desk Software alternative is FreeScout, which is both free and Open Source. Other great apps like Track-It! Help Desk Software are Freshdesk, HubSpot, osTicket and i-net HelpDesk.
Alternatives list
106 FreeScout alternatives
87 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
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112 HubSpot alternativesHubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+2
113 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
+3
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
+4
269 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+1
207 UserVoice alternativesCentralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
57 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Cost / License
- Paid
- Open Source (GPL-3.0)
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
- Cloudron
+4
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
216 UseResponse alternativesUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
+5
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
+4
248 LiveChat alternativesSaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- iPad
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