Track-It! Help Desk Software AlternativesHelp Desk Platforms and other similar apps like Track-It! Help Desk Software

Track-It! Help Desk Software is described as 'For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Track-It! Help Desk Software for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Track-It! Help Desk Software alternative is FreeScout, which is both free and Open Source. Other great apps like Track-It! Help Desk Software are HubSpot, Freshdesk, i-net HelpDesk and osTicket.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    101 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Track-It! Help Desk Software.

    • FreeScout is the most popular Open Source & free alternative to Track-It! Help Desk Software.

    • FreeScout is Freemium and Open SourceTrack-It! Help Desk Software is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedTrack-It! Help Desk Software is not according to our users
  2. HubSpot icon

    HubSpot

     106 likes
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    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    95 HubSpot alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
     

    • HubSpot is the most popular Web-based alternative to Track-It! Help Desk Software.

    • HubSpot is Freemium and ProprietaryTrack-It! Help Desk Software is Paid and Proprietary
  4. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    76 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Windows alternative to Track-It! Help Desk Software.

    • Freshdesk is Freemium and ProprietaryTrack-It! Help Desk Software is Paid and Proprietary
    • Freshdesk is CustomizableTrack-It! Help Desk Software is not according to our users
  5. Ad
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    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. i-net HelpDesk icon

    i-net HelpDesk

     3 likes
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    Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    Ticketlist View
     

    • i-net HelpDesk is the most popular commercial alternative to Track-It! Help Desk Software.

    • i-net HelpDesk is Paid and ProprietaryTrack-It! Help Desk Software is also Paid and Proprietary
    • i-net HelpDesk is Lightweight and Privacy focusedTrack-It! Help Desk Software is not according to our users
  7. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  8. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    261 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     
  10. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
     

    • UserVoice is the most popular SaaS alternative to Track-It! Help Desk Software.

    • UserVoice is Paid and ProprietaryTrack-It! Help Desk Software is also Paid and Proprietary
  11. GLPI icon

    GLPI

     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    Cost / License

    • Subscription
    • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1
     
  12. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     31 likes
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    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1
     
  13. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse
     
  14. Front icon

    Front

     25 likes
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    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
     
  15. LiveChat icon

    LiveChat

     21 likes
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    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app
     
12 of 200 Track-It! Help Desk Software alternatives