Track-It! Help Desk Software Alternatives

Track-It! Help Desk Software is described as 'For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Track-It! Help Desk Software for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Track-It! Help Desk Software alternative is FreeScout, which is both free and Open Source. Other great apps like Track-It! Help Desk Software are HubSpot, Freshdesk, i-net HelpDesk and osTicket.

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Track-It! Help Desk Software alternatives page was last updated

Alternatives list

  1. DeskXpand icon
     1 like
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    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  2. Copy a direct link to this comment to your clipboard

    Zenplates provides a premium themes and plugins for Zendesk Guide built using a powerful framework that makes customization easy.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Online
    • Zendesk
     
  3. Copy a direct link to this comment to your clipboard

    Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Platforms

    • Online
     
  4. Helpy.io icon
     10 likes
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    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
     
  5. Vivantio icon
     9 likes
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    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  6. Doorbell.io icon
     8 likes
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    Gather in-app user feedback for free, on web, iOS, or Android.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
     
  7. Enchant.com icon
     17 likes
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    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Online
     
  8. Kaseya VSA icon
     4 likes
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    Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
     
  9. Copy a direct link to this comment to your clipboard

    Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
     
  10. Astuto icon
     2 likes
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    Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    • Docker
     
  11. TeamSupport.com icon
     27 likes
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    Our online help desk is so much more than “just another ticketing system.”

    Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  12. ClickDesk icon
     14 likes
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    ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
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