osTicket AlternativesTop Help Desk Platforms and other similar apps like osTicket

osTicket is described as 'Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to osTicket for a variety of platforms, including Web-based, Windows, Linux, Android and Self-Hosted apps. The best osTicket alternative is FreeScout, which is both free and Open Source. Other great apps like osTicket are Freshdesk, Zendesk, Zammad and HESK.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    100 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
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    12
    Comments about FreeScout as an Alternative to osTicket
    Baptiste THIVEND
    Positive
    0

    Well build, migration from Helpscout very easy, as the UX is very similar.

    Guest
    Positive
    1

    Using it for 3 years, just awesome

    Review by a new / low-activity user.
    osTicket Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great osTicket alternative.

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to osTicket.

    • FreeScout is the most popular Open Source & free alternative to osTicket.

    • FreeScout is Freemium and Open SourceosTicket is Free and Open Source
    • FreeScout is Lightweight and Privacy focusedosTicket is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Some users think Freshdesk is a great osTicket alternative, some don't.

    • Freshdesk is the most popular Web-based & Windows alternative to osTicket.

    • Freshdesk is Freemium and ProprietaryosTicket is Free and Open Source
    • Freshdesk is CustomizableosTicket is not according to our users
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    260 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to osTicket.

    • Zendesk is Paid and ProprietaryosTicket is Free and Open Source
  5. Ad
    Screenshot
    Zoho Desk icon
    Zoho Desk

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portal...

    https://www.zoho.com
    Learn More
  6. Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    41 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
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    1
    18
    Comments about Zammad as an Alternative to osTicket
    Guest
    Positive
    3

    Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.

    Review by a new / low-activity user.
    osTicket Icon
    Zammad icon

    • Most users think Zammad is a great osTicket alternative.

    • Zammad is Free and Open SourceosTicket is also Free and Open Source
    • Zammad is CustomizableosTicket is not according to our users
  7. HESK icon

    HESK

     16 likes
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    Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    Tickets overview
     
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    1
    6
    Comments about HESK as an Alternative to osTicket
    kstirn
    Positive
    0

    Hesk has a mobile-friendly UI

    Review by a new / low-activity user.
    osTicket Icon
    HESK icon

    • Most users think HESK is a great osTicket alternative.

    • HESK is the most popular SaaS alternative to osTicket.

    • HESK is Freemium and ProprietaryosTicket is Free and Open Source
    • HESK is Privacy focused and LightweightosTicket is not according to our users
  8. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1
     
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    1
    Comments about Help Scout as an Alternative to osTicket
    Guest
    Positive
    0

    Great commercial alternative with a nice looking UI

    Review by a new / low-activity user.
    osTicket Icon
    Help Scout icon
    • Help Scout is Paid and ProprietaryosTicket is Free and Open Source
  10. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    100 Supportbench alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Software as a Service (SaaS)
    Communication Hub
     
  11. i-net HelpDesk icon

    i-net HelpDesk

     3 likes
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    Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    Ticketlist View
     
  12. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     
  13. Zoho Desk icon

    Zoho Desk

     2 likes
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    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zoho Desk screenshot 1
     
  14. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
     
12 of 109 osTicket alternatives