Intercom Alternatives

Intercom is described as 'Shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Intercom for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Intercom alternative is HelpCrunch. It's not free, so if you're looking for a free alternative, you could try Libredesk or tawk.to. Other great apps like Intercom are HubSpot, Freshdesk, Crisp and User.com.

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Alternatives list

  1. Front icon

    Front

     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    147 Front alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
     
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    1
    Front vs Intercom Comments
    octave_clavet
    Positive
    0

    A really easy to use shared inbox tool. Doesn't have the same spectrum of features as Intercom, but also feels more lightweight and pleasant to use.

    • Front is Paid and ProprietaryIntercom is also Paid and Proprietary
    • Front is a Team Collaboration Intercom is a Help Desk Platform
    • Front is LightweightIntercom is not according to our users
  2. Chatra icon

    Chatra

     8 likes

    Live chat software capturing complete chat history—including unsent messages—and supporting group conversations, reply editing, agent typing insights, proactive triggers, intelligent chat routing, multi-device access, and encrypted chats across unlimited sites.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Chatra screenshot 1
     
  4. SleekFlow icon

    SleekFlow

     1 like

    SleekFlow's AI-personalized workflows streamline messaging across channels, transforming interactions into conversions. Automate lead capture with chat links, ads, and QR codes. Enhance customer journeys with drip campaigns, in-chat product suggestions, and 24/7 AI chatbot support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    SleekFlow screenshot 1
     
  5. Ad
    Screenshot
    Smartsupp icon
    Smartsupp

    Combines live chat, chatbots, and video recordings, enabling online stores to monitor visitor behavior, automate support, collect leads, and proactively engage customers with real-time data, multi-channel unified inbox, GDPR comp...

    https://www.smartsupp.com
    Learn More
  6. Smartsupp icon

    Smartsupp

     60 likes

    Combines live chat, chatbots, and video recordings, enabling online stores to monitor visitor behavior, automate support, collect leads, and proactively engage customers with real-time data, multi-channel unified inbox, GDPR compliance, and mobile access for flexible service.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Windows Phone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    Respond form your warehouse or on the go with our mobile app
     
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    4
    Smartsupp vs Intercom Comments
    Marketa Prochazkova
    Positive
    2

    Much cheaper option, nice for small website

    Guest
    Positive
    2

    Great on-site chat that is easy to install and easy to use. However they do not comply with the regulations on privacy so my Healthcare organisation will not be able to use it.

    PianIstien
    Positive
    4

    Easy to instal & GDPR complaint

    3 of 4 comments
    • Smartsupp is Freemium and ProprietaryIntercom is Paid and Proprietary
    • Smartsupp is CustomizableIntercom is not according to our users
  8. HighLevel icon

    HighLevel

     1 like

    HighLevel is a platform that simplifies lead capture, nurturing, conversion, and scaling using various marketing and sales tools. Users can create websites, funnels, landing pages, courses, and memberships.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    HighLevel screenshot 1
     
  9. LimeJourney icon

    LimeJourney

     2 likes

    Efficiently engage customers using LimeJourney, a platform for targeted audience segmentation, personalized messaging, and AI-driven insights. Developers and marketers can design and optimize customer journeys, ensure on-brand communication, and make data-driven decisions with intuitive tools.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    • Docker
    LimeJourney screenshot 1
     
  10. Tiledesk icon

    Tiledesk

     12 likes

    Open source live chat and AI chatbot platform featuring real-time multi-channel communication for web, Android, iOS, and WhatsApp, customizable widgets, automated chatbot-human handover, analytics, knowledge base integration, and GDPR compliance for complete customer support.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Self-Hosted
    • Software as a Service (SaaS)
    • Wordpress
    Tiledesk screenshot 1
     
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    2
    Tiledesk vs Intercom Comments
    Nicola Lanzilotto
    Positive
    0

    More functionality, cheaper, more user friendly

    andrews_p
    Positive
    0

    Chatbot human handoff is very easy. Love the semplicity to add or remove a chatbot from a conversation when needed!

    • Tiledesk is Freemium and Open SourceIntercom is Paid and Proprietary
  11. WATI icon

    WATI

     3 likes

    Web CRM solution using the WhatsApp Business API to automate sales, marketing, and support workflows, featuring a shared inbox, no-code chatbot builder, campaign broadcasting, third-party integrations, analytics, and secure team access controls.

    99 WATI alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    WATI screenshot 1
     
  12. JivoChat icon

    JivoChat

     1 like

    Business messaging platform offering live chat, email, phone calls, and social channels, with CRM for service management, visitor tracking, intelligent triggers, telephony, and automation. Tracks all communication, supports team workflows, and integrates with e-commerce websites.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    JivoChat screenshot 1
     
  13. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    ProProfs Help Desk screenshot 1
     
  14. LenoChat icon

    LenoChat

     2 likes

    Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.

    Cost / License

    • Freemium
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Shopify
    • Sass
    • Wordpress
    An all-in-one chat inbox that helps small teams manage customer conversations and reply faster with AI assistance.
     
  15. MomentCRM icon

    MomentCRM

     Like

    MomentCRM is a platform for support, sales, marketing, and product development. It features live chat, email, video calls, CRM, and session playback.

    341 MomentCRM alternatives

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
     
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