Intercom Alternatives

Intercom is described as 'Shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Intercom for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Intercom alternative is HelpCrunch. It's not free, so if you're looking for a free alternative, you could try Libredesk or tawk.to. Other great apps like Intercom are HubSpot, Freshdesk, Crisp and User.com.

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Alternatives list

  1. Audienceful icon
     16 likes

    Audienceful is email marketing re-invented for the 2020s. Lightweight, collaborative, and setup with modern best practices by default.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Notion
    • Software as a Service (SaaS)
     
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    1
    Audienceful vs Intercom Comments
    KemBerg
    Positive
    0

    Awesome replacement for Intercom's overpriced email marketing features.

    • Audienceful is Freemium and ProprietaryIntercom is Paid and Proprietary
    • Audienceful is an Email Marketing Intercom is a Help Desk Platform
    • Audienceful is Lightweight and Privacy focusedIntercom is not according to our users
  2. SparrowDesk icon
     1 like

    Modern customer support solution combining AI automation, agent workflows, inbox management, and real-time analytics to handle multichannel feedback and high-volume queries, adapting to growing teams and e-commerce needs with scalable, efficient communication tools.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • Android Tablet
    • iPhone
    • iPad
     
  3. Sanoflow icon
     Like

    A comprehensive platform for managing and consolidating customer inquiries from WhatsApp to TikTok, offering automated workflows, appointment scheduling, real-time analytics, and click-to-WhatsApp for lead generation.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  4. Hippo is a 360 solution for your business to engage, acquire and support customers through conversation support and customer engagement.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPad
    • Software as a Service (SaaS)
     
  5. Papercups icon
     1 like

    Papercups is an open source live customer chat web app.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Alerts

    • Discontinued

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     
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    1
    Discontinued

    The website is unavailable, and the latest update is from May 2022.

    Papercups vs Intercom Comments
    behanzin777
    Positive
    1

    Papercups is on maintenance mode from January 2022. There are no new major features in the near future: https://papercups.io/blog/papercups-maintenance

    • Papercups is Freemium and Open SourceIntercom is Paid and Proprietary
  6. Customerly icon
     1 like

    Right messages at the right time to support, convert and gather feedback from the right customer.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
     
  7. Groove icon
     4 likes

    Help Desk Software for Small Businesses.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  8. Digistant icon
     2 likes

    Digistant is a customer engagement platform that provides Digital Assistance to your customers. The core features of the platform that are relevant to your organization are:

    Cost / License

    • Free
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  9. erxes icon
     3 likes

    In a world where everything is shifting, especially the way we communicate, businesses need to keep up. But it doesn’t have to be so hard. Or expensive. erxes offers an all-in-one growth marketing platform for teams and individuals to take care of their customers.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Android
    • Self-Hosted
    • Software as a Service (SaaS)
     
  10. Acquire icon
     1 like

    Acquire.io is a one-stop customer support solutions for businesses. It's highly advanced and innovative tools encourage customer engagement and success across the board.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  11. LeadChat icon
     3 likes

    Data-Driven Live Chat Sales Team for Lead Conversions.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  12. Robylon AI is an agentic automation platform designed to streamline customer support and internal operations by autonomously resolving over 90% of business queries across chat, email, voice, and ticketing systems.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
     
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