HelpDeskSaaS AlternativesHelp Desk Platforms and other similar apps like HelpDeskSaaS

Alternatives list

1. 

   

   Deskhero

    8 likes

   Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • Sweden
   • EU

   Since

   • Since 2026

   Platforms

   • Online

   • Sweden
   • EU

   

   

   

   +5

   

   More about Deskhero  

   

   Good alternative?Is Deskhero a good alternative to HelpDeskSaaS?

    
2. 

   

   FreeScout

    42 likes

   Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

   166 FreeScout alternatives

   Cost / License

   • Freemium
   • Open Source (AGPL-3.0)

   Application type

   • Help Desk

   Since

   • Since 2018

   Platforms

   • Mac
   • Linux
   • Self-Hosted
   • Android
   • iPhone
   • iPad
   • Android Tablet
   • PHP
   • Cloudron
   • MySQL Community Edition
   • +2 more

   

   

   

   +2

   

   More about FreeScout  

   

   Good alternative?Is FreeScout a good alternative to HelpDeskSaaS?

    
4. 

   

   osTicket

    70 likes

   Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

   146 osTicket alternatives

   Cost / License

   • Free
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Origin

   • United States

   Since

   • Since 2010

   Platforms

   • Windows
   • Linux
   • Online
   • Self-Hosted
   • PHP
   • Cloudron
   • MySQL Community Edition

   • United States

   

   

   

   +3

   

   More about osTicket  

   

   Good alternative?Is osTicket a good alternative to HelpDeskSaaS?

    
5. Ad

   

   

   Help Scout

   Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

   https://www.helpscout.com

   Learn More
6. 

   

   Help Scout

    29 likes

   Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

   186 Help Scout alternatives

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Since

   • Since 2012

   Platforms

   • Online
   • Software as a Service (SaaS)
   • Android
   • iPhone
   • iPad
   • Android Tablet

   • United States

   

   

   

   +2

   

   More about Help Scout  

   

   Good alternative?Is Help Scout a good alternative to HelpDeskSaaS?

    
7. 

   

   Freshdesk

    124 likes

   Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.

   156 Freshdesk alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Since

   • Since 2010

   Platforms

   • Windows
   • Mac
   • Linux
   • Chrome OS
   • Online
   • Android
   • iPhone
   • iPad
   • Android Tablet
   • Google Workspace

   • United States

   

   

   

   +8

   

   More about Freshdesk  

   

   Good alternative?Is Freshdesk a good alternative to HelpDeskSaaS?

    
9. 

   

   Zendesk

    67 likes

   Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

   330 Zendesk alternatives

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Since

   • Since 2009

   Platforms

   • Online
   • Android
   • iPhone
   • iPad
   • Android Tablet

   • United States

   

   

   

   More about Zendesk  

   

   Good alternative?Is Zendesk a good alternative to HelpDeskSaaS?

    
10. 

    

    BoldDesk

     Like

    BoldDesk is a cloud-based, modern help desk software that can handle a variety of customer support tasks. You can manage support requests, collaborate with customers and teammates, automate repetitive tasks, and improve customer satisfaction.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Since

    • Since 2022

    Platforms

    • Online
    • Android
    • iPhone

    • United States

    

    

    

    +2

    

    More about BoldDesk  

    

    Good alternative?Is BoldDesk a good alternative to HelpDeskSaaS?

     
11. 

    

    Deskero

     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United Kingdom

    Since

    • Since 2013

    Platforms

    • Mac
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    • United Kingdom

    

    

    

    +2

    

    More about Deskero  

    

    Good alternative?Is Deskero a good alternative to HelpDeskSaaS?

     
12. 

    

    Solarwinds Web Help Desk

     19 likes

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Since

    • Since 2010

    Platforms

    • Windows
    • Mac
    • Linux
    • Online
    • iPhone
    • iPad
    • Google Chrome
    • Safari

    • United States

    

    

    More about Solarwinds Web Help Desk  

    

    Good alternative?Is this a good alternative to HelpDeskSaaS?

     
13. 

    

    Supportbench

     2 likes

    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Since

    • Since 2016

    Platforms

    • Software as a Service (SaaS)

    • United States

    

    

    

    +4

    

    More about Supportbench  

    

    Good alternative?Is Supportbench a good alternative to HelpDeskSaaS?

     
14. 

    

    Deskpro

     17 likes

    Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United Kingdom

    Since

    • Since 2014

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted

    • United Kingdom

    

    

    

    +1

    

    More about Deskpro  

    

    Good alternative?Is Deskpro a good alternative to HelpDeskSaaS?

     
15. 

    

    ProProfs Help Desk

     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Since

    • Since 2018

    Platforms

    • Online

    • United States

    

    

    

    +2

    

    More about ProProfs Help Desk  

    

    Good alternative?Is ProProfs Help Desk a good alternative to HelpDeskSaaS?