Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Self-Hosted Freshdesk Alternatives
Freshdesk is not available as a self-hosted solution but there are some alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is Libredesk, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 50 alternatives to Freshdesk and ten of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Freshdesk are FreeScout, osTicket, UseResponse and Zammad.
Alternatives list
48 Libredesk alternatives
122 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
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122 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
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UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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- Paid
- Proprietary
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- Online
- Self-Hosted
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UseResponse vs Freshdesk Comments
- UseResponse is Paid and Proprietary
47 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
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80 Deskpro alternativesDeskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
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38 Znuny alternativesZnuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
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What I like about UseResponse, it that compared to Freshdesk it is fully customizable