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Self-Hosted Freshdesk Alternatives

Freshdesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Freshdesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Freshdesk are Zammad, UseResponse, ProProfs Knowledge Base and InvGate Service Desk.

Freshdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
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Freshdesk iconFreshdesk
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  • FreemiumProprietary
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
  • Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or...

Learn more about Freshdesk

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
    Almost everyone thinks osTicket is a great alternative to Freshdesk.
  2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Screenshot
    Almost everyone thinks Zammad is a great alternative to Freshdesk.


  3. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Help Center of UseResponse
    UseResponse vs Freshdesk opinions
    Almost everyone thinks UseResponse is a great alternative to Freshdesk.
    stevenhanderson

    What I like about UseResponse, it that compared to Freshdesk it is fully customizable

    Positive comment ago
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  4. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

    Screenshot
    ProProfs Knowledge Base vs Freshdesk opinions
    pros, cons and recent comments
    AngelaWhite21

    The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.

    Positive comment ago
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    0
  5. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Screenshot
    InvGate Service Desk vs Freshdesk opinions
    pros, cons and recent comments
    fedemartinez

    InvGate Service Desk is an awesome tool. It is feature rich (custom dashboards, reporting, workflows) but friendly and looks great. We have been using it in our company for 2 years and we are happy.

    Positive comment ago
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    -1


  6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
    Almost everyone thinks ((OTRS)) Community Edition is a great alternative to Freshdesk.
  7. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    Screenshot
  8. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

    Corteza Service Cloud dashboard
  9. GLPI icon

    GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    Screenshot
Showing 10 of 43 alternatives