Self-Hosted Freshdesk Alternatives

Freshdesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Freshdesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Freshdesk are UseResponse, Chatwoot, ProProfs Knowledge Base and FreeScout.

Freshdesk alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.

Freshdesk alternatives page was last updated

Freshdesk

120

Freemium • Proprietary
Help Desk App

Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or...

Learn more about Freshdesk

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Freshdesk.
- - osTicket is the most popular Open Source & free alternative to Freshdesk.
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Opinions about osTicket as a Alternative to Freshdesk
Almost everyone thinks osTicket is a great Freshdesk alternative.
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
190 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
Comments about UseResponse as a Alternative to Freshdesk
Almost everyone thinks UseResponse is a great Freshdesk alternative.
stevenhanderson
What I like about UseResponse, it that compared to Freshdesk it is fully customizable
Positive comment•
0
Chatwoot
Is this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
202 Chatwoot alternatives
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
- - Chatwoot is the most popular SaaS alternative to Freshdesk.
Suggest and vote on features
Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
ProProfs Knowledge Base
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
38 ProProfs Knowledge Base alternatives
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Suggest and vote on features
ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
Comments about ProProfs Knowledge Base as a Alternative to Freshdesk
Almost everyone thinks ProProfs Knowledge Base is a great Freshdesk alternative.
AngelaWhite21
The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.
Positive comment•
0
FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Mac alternative to Freshdesk.
Suggest and vote on features
FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Opinions about Zammad as a Alternative to Freshdesk
Almost everyone thinks Zammad is a great Freshdesk alternative.
Corteza Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
47 Corteza Service Cloud alternatives
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
GLPI
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
Crust Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
62 Crust Service Cloud alternatives
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
Suggest and vote on features
Crust Service Cloud Features
Dashboard
Bug reporting
Role Management
Notifications
Team Messaging
Drag and Drop
Customizable
Performance overview
Charts
Business Dashboards
Chaskiq
Is this is a good alternative?
Yes
No
Free • Open Source
Self-Hosted
191 Chaskiq alternatives
Chaskiq is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development.
Suggest and vote on features
Chaskiq Features
Help Center
Agent's conversation routing
Product tours
Integrated Bulk Emailing
Triggerable conversational bots
Chat Bot