Cerb AlternativesHelp Desk Platforms and other similar apps like Cerb

Cerb is described as '6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Cerb for a variety of platforms, including Web-based, iPhone, Android, Windows and Linux apps. The best Cerb alternative is osTicket, which is both free and Open Source. Other great apps like Cerb are Zendesk, Freshdesk, Help Scout and Tender Support.

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Cerb alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Cerb.
Cerb iconCerb
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Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture...

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Cerb alternatives page was last updated Sep 9, 2022
  1. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    osTicket iconCerb Icon

    osTicket VS Cerb

    Is osTicket a good alternative to Cerb?
     
    • osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Cerb.

    • osTicket is the most popular Open Source & free alternative to Cerb.

    • osTicket is Free and Open SourceCerb is Paid and Proprietary
  2. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    245 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconCerb Icon

    Zendesk VS Cerb

    Is Zendesk a good alternative to Cerb?
     
    • Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Cerb.

    • Zendesk is the most popular commercial alternative to Cerb.

    • Zendesk is Paid and ProprietaryCerb is also Paid and Proprietary
  3. Freshdesk icon
     121 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    41 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconCerb Icon

    Freshdesk VS Cerb

    Is Freshdesk a good alternative to Cerb?
     
    • Freshdesk is the most popular Mac alternative to Cerb.

    • Freshdesk is Freemium and ProprietaryCerb is Paid and Proprietary
  4. Help Scout icon
     29 likes

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    119 Help Scout alternatives
    Conversation view

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Help Scout Features

    1.  Customer service
    2.  Knowledge base
    Help Scout iconCerb Icon

    Help Scout VS Cerb

    Is Help Scout a good alternative to Cerb?
     
    • Help Scout is the most popular SaaS alternative to Cerb.

    • Help Scout is Paid and ProprietaryCerb is also Paid and Proprietary
  5. Tender Support icon
     11 likes

    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    96 Tender Support alternatives
    Tender Support screenshot 1

    License model

    Platforms

    • Online

    Tender Support Features

    1.  Knowledge base
    2.  On Demand
    Tender Support iconCerb Icon

    Tender Support VS Cerb

    Is Tender Support a good alternative to Cerb?
     
  6. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    134 Deskero alternatives
    Deskero screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac

    Deskero Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable
    Deskero iconCerb Icon

    Deskero VS Cerb

    Is Deskero a good alternative to Cerb?
     
  7. Solarwinds Web Help Desk icon
     19 likes

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    94 Solarwinds Web Help Desk alternatives
    Solarwinds Web Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management
    Solarwinds Web Help Desk iconCerb Icon

    Solarwinds Web Help Desk VS Cerb

    Is this a good alternative to Cerb?
     
  8. Deskpro icon
     17 likes

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    75 Deskpro alternatives
    Deskpro's Help Centre and Knowledge Base

    License model

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Deskpro Features

    1.  Customer service
    2.  Knowledge base
    Deskpro iconCerb Icon

    Deskpro VS Cerb

    Is Deskpro a good alternative to Cerb?
     
  9. Supportbench icon
     2 likes

    Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations, it's where CS teams go to scale.

    97 Supportbench alternatives
    Communication Hub

    License model

    Platforms

    • Software as a Service (SaaS)

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service
    Supportbench iconCerb Icon

    Supportbench VS Cerb

    Is Supportbench a good alternative to Cerb?
     
  10. ProProfs Help Desk icon
     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    171 ProProfs Help Desk alternatives
    ProProfs Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Online

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring
    ProProfs Help Desk iconCerb Icon

    ProProfs Help Desk VS Cerb

    Is ProProfs Help Desk a good alternative to Cerb?
     
  11. InvGate Service Desk icon
     45 likes

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    103 InvGate Service Desk alternatives
    InvGate Service Desk screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    InvGate Service Desk Features

    1.  Gamification
    2.  Knowledge base
    3.  Helpdesk Ticketing
    4.  Servicedesk
    InvGate Service Desk iconCerb Icon

    InvGate Service Desk VS Cerb

    Is InvGate Service Desk a good alternative to Cerb?
     
  12. VisionProject icon
     19 likes

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

    195 VisionProject alternatives
    Kanban/task board with drag and drop

    License model

    Platforms

    • Online

    VisionProject Features

    1.  Kanban Board
    2.  Event management
    3.  Software Management
    4.  DMS
    5.  Knowledge Management
    6.  Asset Management
    7.  Email tracking
    8.  Employee Time Tracking
    9.  Resource management
    VisionProject iconCerb Icon

    VisionProject VS Cerb

    Is VisionProject a good alternative to Cerb?
     
12 of 59 Cerb alternatives