Alternatives to Cerb for all platforms with any license

  • osTicket

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

    Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP

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  • Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

    Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps

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  • OTRS

    OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the...

    Free Personal Open Source Mac Linux Web Self-Hosted Perl

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  • Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

    Commercial Web Android iPhone Blackberry iPad

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  • Help Scout

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

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  • GoToAssist

    Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

    Commercial Windows Web Android iPhone Android Tablet ... iPad

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  • OpenSupports

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

    Free Open Source Self-Hosted

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  • Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

    Commercial Web

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  • Kayako

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

    Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad

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  • DeskPRO

    DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

    Commercial Web Self-Hosted

    CRM Knowledge base Add a feature

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  • Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...

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Platforms

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License

Cerb Comments

Comment by jstanden
about Cerb · Jun 2011 · Helpful Not helpful Report as spam

Version 5.3 includes over 103 improvements from community feedback. Workspaces can be displayed in multiple locations. Choosers provide autocomplete functionality for quicker data entry. Entire mail conversations can be previewed from "peek" popups. Call Logging tracks incoming and outgoing phone calls (e.g. reception, sales calls). Feed Reader subscribes to RSS feeds and tracks actionable items in the helpdesk (e.g. blog comments, forum posts, wiki changes). Attachments can be added to comments and the knowledgebase. Worklist, copy, and explore functionality is added to more record types.

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