Cerb Alternatives

Cerb is described as '6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to Cerb for a variety of platforms, including Online / Web-based, iPhone, Android, Mac and Windows. The best alternative is osTicket, which is both free and Open Source. Other great apps like Cerb are Zendesk, ProProfs Help Desk, Freshdesk and InvGate Service Desk.

Cerb alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Cerb.

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Cerb

Paid • Proprietary
Help Desk App

Mac
Windows
Linux
Online

Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone,...

Learn more about Cerb

osTicket
Is this a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
103 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Zendesk
Is this a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
234 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
ProProfs Help Desk
Is this a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
171 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Freshdesk
Is this a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
212 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
InvGate Service Desk
Is this a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
100 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing
((OTRS)) Community Edition
Is this a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Linux
Online
Self-Hosted
Perl
87 alternatives to ((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
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((OTRS)) Community Edition Features
SLA
SOAP API
Ticketing
Email notifications
Helpdesk ticketing
Knowledge base
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
DeskXpand
Is this a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
210 alternatives to DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand Features
1. Desktop SharingDeskXpand enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand can be used without an coding or programming skills.
3. LightweightDeskXpand consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand simultaneously.
5. Auto ResponderDeskXpand allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
Help Scout
Is this a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
116 alternatives to Help Scout
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
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Help Scout Features
Ticketing
Customer service
Knowledge base
OpenSupports
Is this a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Self-Hosted
58 alternatives to OpenSupports
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
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OpenSupports Features
Wiki
Ticketing
Helpdesk ticketing
VisionProject
Is this a good alternative?
Yes
No
Paid • Proprietary
Project Management Tool
Task Management Tool
Team Collaboration Tool
Online
222 alternatives to VisionProject
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
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VisionProject Features
1. Kanban BoardVisionProject allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Event management
Software Management
DMS
Knowledge Management
Asset Management
Email tracking
Employee Time Tracking
Resource management