Cerb Alternatives
Cerb is described as '6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to Cerb for a variety of platforms, including Online / Web-based, iPhone, Android, Mac and Windows. The best alternative is osTicket, which is both free and Open Source. Other great apps like Cerb are Zendesk, ProProfs Help Desk, Freshdesk and InvGate Service Desk.
Cerb alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Cerb.osTicket
Is this a good alternative?YesNo- Free • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
103 alternatives to osTicket- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
osTicket Features
Zendesk
Is this a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Customer Support Tool
234 alternatives to Zendesk- Online
- Android
- iPhone
- iPad
- Android Tablet
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
Zendesk Features
ProProfs Help Desk
Is this a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Customer Support Tool
171 alternatives to ProProfs Help Desk- Online
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk Features
Freshdesk
Is this a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
- Customer Feedback Manager
212 alternatives to Freshdesk- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Freshdesk Features
InvGate Service Desk
Is this a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Workflow Automation Tool
100 alternatives to InvGate Service Desk- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Self-Hosted
- Software as a Service (SaaS)
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
InvGate Service Desk Features
((OTRS)) Community Edition
Is this a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
87 alternatives to ((OTRS)) Community Edition- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
((OTRS)) Community Edition Features
DiscontinuedFrom https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
DeskXpand
Is this a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
210 alternatives to DeskXpand- Online
- Software as a Service (SaaS)
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand Features
Help Scout
Is this a good alternative?YesNo- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
116 alternatives to Help Scout- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Help Scout Features
OpenSupports
Is this a good alternative?YesNo- Free • Open Source
- Help Desk App
- Customer Support Tool
58 alternatives to OpenSupports- Self-Hosted
OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...
OpenSupports Features
VisionProject
Is this a good alternative?YesNo- Paid • Proprietary
- Project Management Tool
- Task Management Tool
- Team Collaboration Tool
222 alternatives to VisionProject- Online
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
VisionProject Features