Alternatives to Cerb for all platforms with any license



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  • osTicket icon


    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

    Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP

  • Freshdesk icon


    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

    Commercial Mac OS X Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps

  • Zendesk icon


    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

    Commercial Web Android iPhone Blackberry iPad

  • Help Scout icon

    Help Scout

    Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise...

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  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

    Commercial Web

    No features added Add a feature
  • icon lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

    Commercial Web

    No features added Add a feature
  • GoToAssist icon


    Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

    Commercial Windows Web Android iPhone Android Tablet ... iPad

  • Kayako icon


    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

    Commercial Mac OS X Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad

  • OpenSupports icon


    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

    Free Open Source Self-Hosted

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  • Deskero icon


    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way...

    Commercial Web Android iPhone iPad

  • DeskPRO icon


    DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

    Commercial Web Self-Hosted

Cerb Comments

Comment by jstanden
about Cerb · Jun 2011 · Helpful Not helpful Report as spam

Version 5.3 includes over 103 improvements from community feedback. Workspaces can be displayed in multiple locations. Choosers provide autocomplete functionality for quicker data entry. Entire mail conversations can be previewed from "peek" popups. Call Logging tracks incoming and outgoing phone calls (e.g. reception, sales calls). Feed Reader subscribes to RSS feeds and tracks actionable items in the helpdesk (e.g. blog comments, forum posts, wiki changes). Attachments can be added to comments and the knowledgebase. Worklist, copy, and explore functionality is added to more record types.