Cerb Alternatives
Cerb is described as '6 is a fast and flexible web-based platform for business collaboration and automation' and is an app in the Business & Commerce category. There are more than 50 alternatives to Cerb for a variety of platforms, including the Web, Windows, iPhone, Android and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like Cerb are Freshdesk (Freemium), ProProfs Help Desk (Paid), ((OTRS)) Community Edition (Free Personal, Open Source) and InvGate Service Desk (Paid).
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook...
- Freemium
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
- Paid
- Online
- iPhone
- Software as a Service (SaaS)
- OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
- One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
- Paid
- Mac
- Online
- Android
- iPhone
- Software as a Service (SaaS)
- Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues.