Cerb is described as '6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Cerb for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Cerb alternative is Freshdesk, which is free. Other great apps like Cerb are osTicket, Zendesk, Help Scout and Tender Support.