Messenger For Business - Increase your sales and improve customer support with live chat with three products: Team (collaborate with teammates), Chat (live chat with customers) and Inbox (ticketing system).
- Proactive chat: Setup intelligent chat invitations automatically triggered based on your visitors’ footprints.
- Transcriptions: Read every chat log. Audit your operators’ performance and find out new business opportunities. More Info »
- Canned messages: Save time by using shortcuts to frequent questions with answers saved in the database.
- Chat transfer: Easily transfer a chat to another operator, support tier or supervisor just the way you’d do with a phone call.
- Teamwork: Chat with other members of your company and work collaboratively.
- Multilanguage: Visitor chat window currently available in 9 languages: English, Spanish, Portuguese, French, German, Italian, Dutch, Turkish and Danish.
- Fixed and floating button: Place the chat button on a fixed position of your webpages or just floating in any corner of the visitor’s browser.
- Capture screenshot: A picture is worth a thousand words. Get a screenshot of your visitor to know exactly the kind of support that is needed.
- Sound and visual chat alert: Never lose a lead. Both a visual and sound alert is triggered each time you get a new chat support request.
- Custom design: Change chat window colors based on your corporate colors. Upload your company logo and online/offline buttons.
- File sharing: Easily transfer files between operators and visitors. Share documents, contracts, images, PDF and any sort of files.
- Secure connection: Chat sessions and administrator’s dashboard are secured with a 256bit SSL certificate.
- Smartphone ready: Visitor chat window automatically adapts when using a smartphone or tablet.
- Unlimited users and plans for agent seats.
- Integrate customer support email with a shared inbox.
- Assign tickets to agents and whole departments.
- Convert emails in conversations.
