AlternativeTo Logo

AI Service Desk Alternatives

AI Service Desk is described as 'AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and customers successful by offering consumer-like self-service resolutions to users' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to AI Service Desk for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and Self-Hosted solutions. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great apps like AI Service Desk are LiveAgent, JitBit Helpdesk, Click2Magic and OpenSupports.

AI Service Desk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of AI Service Desk.
This page was last updated
  • Online
  • Software as a Service (SaaS)

AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and...

Learn more about AI Service Desk

  1. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

     Suggest and vote on features
    Features
    Screenshot
  2. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

     Suggest and vote on features
    Features
    Screenshot
    Screenshot


  3. LiveAgent icon

    LiveAgent

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    191 alternatives to LiveAgent 

    LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...

     Suggest and vote on features
    Features
    1.  GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
    2.  VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
    Screenshot
    Screenshot
  4. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

     Suggest and vote on features
    Features
    Screenshot
  5. JitBit Helpdesk icon

    JitBit Helpdesk

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    111 alternatives to JitBit Helpdesk 

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Screenshot


  6. Click2Magic icon

    Click2Magic

    • FreemiumProprietary
    • Online
    • Software as a Service (SaaS)
    192 alternatives to Click2Magic 

    Click2Magic is a Customer Live chat support Application. Click2Magic is made for Tech-Support Staff, Sales Executives, and Managers to Talk to your customers and ensure seamless support with quick and commendable new features.

     Suggest and vote on features
    Features
    Screenshot
  7. OpenSupports icon

    OpenSupports

    • Self-Hosted
    58 alternatives to OpenSupports 

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

     Suggest and vote on features
    Features
    Screenshot
  8. Genesys icon

    Genesys

    • Online
    • Self-Hosted
    24 alternatives to Genesys 

    Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

     Suggest and vote on features
    Features
    1.  Text to SpeechGenesys allows you to transform written text into spoken text.
  9. LiveChat icon

    LiveChat

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    203 alternatives to LiveChat 

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    Screenshot
  10. ServiceNow icon

    ServiceNow

    • Online
    • Software as a Service (SaaS)
    79 alternatives to ServiceNow 

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

     Suggest and vote on features
    Features
    Screenshot
Showing 10 of 32 alternatives
AlternativeTo