Zendesk Chat AlternativesTop Help Desk Platforms and other similar apps like Zendesk Chat

Zendesk Chat is described as '(formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk Chat for a variety of platforms, including Web-based, Android, SaaS, iPhone and Windows apps. The best Zendesk Chat alternative is tawk.to, which is free. Other great apps like Zendesk Chat are HelpCrunch, Userlike, FreeScout and LiveAgent.

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Alternatives list

  1. tawk.to icon

    tawk.to

     93 likes
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    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    207 tawk.to alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
     
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    25
    Comments about tawk.to as an Alternative to Zendesk Chat
    Guest
    Positive
    1

    It's free and works. It could have some more display customizable options.

    Review by a new / low-activity user.
    Guest
    Positive
    1

    Using this from like 30 days, They have a really good support team, And the Android App gets the job done.

    Review by a new / low-activity user.
    Zendesk Chat Icon
    tawk.to icon

    • Almost everyone thinks tawk.to is a great Zendesk Chat alternative.

    • tawk.to is the most popular Web-based, Windows, Android & Mac alternative to Zendesk Chat.

    • tawk.to is the most popular free alternative to Zendesk Chat.

    • tawk.to is Freemium and ProprietaryZendesk Chat is also Freemium and Proprietary
    • tawk.to is LightweightZendesk Chat is not according to our users
  2. HelpCrunch icon

    HelpCrunch

     170 likes
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    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    • iPad
    • Android Tablet
    HelpCrunch screenshot 1
     
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    • Almost everyone thinks HelpCrunch is a great Zendesk Chat alternative.

    • HelpCrunch is the most popular iPad, SaaS & Android Tablet alternative to Zendesk Chat.

    • HelpCrunch is the most popular commercial alternative to Zendesk Chat.

    • HelpCrunch is Paid and ProprietaryZendesk Chat is Freemium and Proprietary
    • HelpCrunch is CustomizableZendesk Chat is not according to our users
  4. Userlike icon

    Userlike

     82 likes
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    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    145 Userlike alternatives

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Website Messenger
     
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    3
    31
    Comments about Userlike as an Alternative to Zendesk Chat
    Pascal van Opzeeland
    Positive
    0

    easier to use, nicer design

    Guest
    Positive
    0

    much easier to implement, configure and use

    Review by a new / low-activity user.
    ehorn
    Positive
    0

    Yes, Userlike is a very good alternative!

    Review by a new / low-activity user.
    Zendesk Chat Icon
    Userlike icon

    • Almost everyone thinks Userlike is a great Zendesk Chat alternative.

    • Userlike is Freemium and ProprietaryZendesk Chat is also Freemium and Proprietary
  5. Ad
    Screenshot
    BotPenguin icon
    BotPenguin

    BotPenguin is a SaaS solution that uses AI-powered techniques to create a no-code chatbot. We deliver omnichannel customer engagement solutions at near zero-cost.

    https://botpenguin.com
    Learn More
  6. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    99 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Self-Hosted alternative to Zendesk Chat.

    • FreeScout is the most popular Open Source alternative to Zendesk Chat.

    • FreeScout is Freemium and Open SourceZendesk Chat is Freemium and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk Chat is not according to our users
  7. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
     
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    21
  8. LiveChat icon

    LiveChat

     21 likes
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    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.

    234 LiveChat alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app
     
  10. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    62 Tidio alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
     
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    7
  11. Intercom icon

    Intercom

     55 likes
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    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    291 Intercom alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1
     
  12. ProProfs Chat icon

    ProProfs Chat

     43 likes
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    Facilitates instant support, personalized shopping with targeted offers. Proactively engages visitors, integrates with major tools, monitors performance, and reduces call expenses.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • iPad
    • Android Tablet
    ProProfs Chat screenshot 1
     
  13. Olark icon

    Olark

     14 likes
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    Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.

    135 Olark alternatives

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Online
    Olark screenshot 1
     
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  15. Chatra icon

    Chatra

     8 likes
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    Live chat software capturing complete chat history—including unsent messages—and supporting group conversations, reply editing, agent typing insights, proactive triggers, intelligent chat routing, multi-device access, and encrypted chats across unlimited sites.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Chatra screenshot 1
     
12 of 195 Zendesk Chat alternatives