Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
HelpDesk AlternativesHelp Desk Platforms & Customer Feedback Managers like HelpDesk
HelpDesk is described as 'Help desk software and ticketing system that centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to HelpDesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and Self-Hosted apps. The best HelpDesk alternative is Libredesk, which is both free and Open Source. Other great apps like HelpDesk are osTicket, FreeScout, Freshdesk and GLPI.
Alternatives list
111 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
+3
104 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
+2
83 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
+8
55 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Cost / License
- Paid
- Open Source (GPL-3.0)
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
+4
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
+1
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
+4
42 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
+9
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
+5
267 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+1
A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Trello
- Software as a Service (SaaS)
+1
HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Windows Mobile
- Android
- iPhone
+8
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