HelpDesk Alternatives

HelpDesk is described as 'Help desk software and ticketing system that centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to HelpDesk for a variety of platforms, including Web-based, SaaS, Android, iPhone and Self-Hosted apps. The best HelpDesk alternative is Libredesk, which is both free and Open Source. Other great apps like HelpDesk are osTicket, FreeScout, Freshdesk and GLPI.

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Alternatives list

  1. KroBase icon
     1 like

    KroBase is a powerful SaaS knowledge base software designed for businesses and individuals who need an efficient way to organize and share information. With a simple and intuitive interface, it allows users to create, manage, and search content effortlessly.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  2. Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  3. Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  4. Aidlify icon
     Like

    Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  5. An AI-powered virtual concierge designed specifically for vacation rental owners and property managers.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  6. SupportSyndicate automates repetitive customer support queries across web, email, and WhatsApp by using AI and real-time business data to reduce ticket volume and support workload.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  7. SupportMatic is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  8. Inboto icon
     Like

    Inboto is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  9. Jelly icon
     Like

    Jelly is a shared email solution that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether a help desk or a community platform, Jelly will help your team focus on the conversations that matter, and save you some money in the process.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  10. AgentSu icon
     Like

    A lightweight, fast, and secure ticket form submission software for Libredesk. Providing a secure and flexible way for your users to submit a ticket to your team. All other further interactions after ticket submissions are handled in Libredesk.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    • Docker
     
  11. FermiAI icon
     Like

    Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
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