Free Freshdesk Alternatives
The best free alternative to Freshdesk is osTicket, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Freshdesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Freshdesk are Zammad, Chatwoot, ProProfs Knowledge Base and HESK.
Freshdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.- Freemium • Proprietary
- Help Desk App
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
osTicket
Do you think this is a good alternative?YesNo- Free • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
104 alternatives to osTicket- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
osTicket Features
osTicket vs Freshdesk opinions
Zammad
Do you think this is a good alternative?YesNo- Free • Open Source
- Customer Support Tool
- Help Desk App
37 alternatives to Zammad- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
Zammad vs Freshdesk opinions
Chatwoot
Do you think this is a good alternative?YesNo- Freemium • Open Source
- Customer Support Tool
- Help Desk App
- CRM System
200 alternatives to Chatwoot- Self-Hosted
- Software as a Service (SaaS)
- Cloudron
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
Chatwoot Features
ProProfs Knowledge Base
Do you think this is a good alternative?YesNo- Freemium • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
40 alternatives to ProProfs Knowledge Base- Online
- Self-Hosted
- Software as a Service (SaaS)
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
ProProfs Knowledge Base Features
ProProfs Knowledge Base vs Freshdesk opinions
AngelaWhite21The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.
0HESK
Do you think this is a good alternative?YesNo- Free • Proprietary
- Help Desk App
14 alternatives to HESK- Windows
- Linux
- Online
Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.
HESK vs Freshdesk opinions
FreeScout
Do you think this is a good alternative?YesNo- Freemium • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
27 alternatives to FreeScout- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
FreeScout Features
((OTRS)) Community Edition
Do you think this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
87 alternatives to ((OTRS)) Community Edition- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
((OTRS)) Community Edition Features
DiscontinuedFrom https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
((OTRS)) Community Edition vs Freshdesk opinions
Corteza Service Cloud
Do you think this is a good alternative?YesNo- Free • Open Source
- CRM System
- Customer Support Tool
- Customer Feedback Manager
49 alternatives to Corteza Service Cloud- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- Self-Hosted
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
Corteza Service Cloud Features
Missive
Do you think this is a good alternative?YesNo- Freemium • Proprietary
- Customer Support Tool
- Email Client
- Team Collaboration Tool
18 alternatives to Missive- Mac
- Windows
- Online
- Android
- iPhone
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
Missive Features
GLPI
Do you think this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Inventory Management Tool
46 alternatives to GLPI- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.