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Free Freshdesk Alternatives

The best free alternative to Freshdesk is osTicket, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Freshdesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Freshdesk are Zammad, HESK, ProProfs Knowledge Base and ((OTRS)) Community Edition.

Freshdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
This page was last updated Jun 28, 2022
Freshdesk
  118
  • Freemium • Proprietary
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
  • Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or...

Learn more about Freshdesk

  1. osTicket

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    • Free • Open Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Almost everyone thinks osTicket is a great alternative to Freshdesk.

  2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Almost everyone thinks Zammad is a great alternative to Freshdesk.

  4. HESK

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    • Free • Proprietary
    • Windows
    • Linux
    • Online

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

    Almost everyone thinks HESK is a great alternative to Freshdesk.

  5. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

    ProProfs Knowledge Base vs Freshdesk opinions
    pros, cons and recent comments
    AngelaWhite21

    The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.

    Positive comment • 10 months ago
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  6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    Almost everyone thinks ((OTRS)) Community Edition is a great alternative to Freshdesk.

  8. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

  9. Chatwoot

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    • Freemium • Open Source
    • Self-Hosted
    • Software as a Service (SaaS)

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

  10. Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

  11. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

  12. GLPI

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    • Free Personal • Open Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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