Free Freshdesk Alternatives

The best free alternative to Freshdesk is osTicket, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Freshdesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Freshdesk are Zammad, Chatwoot, ProProfs Knowledge Base and HESK.

Freshdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.

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Freshdesk

119

Freemium • Proprietary
Help Desk App

Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or...

Learn more about Freshdesk

osTicket
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No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
104 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
osTicket vs Freshdesk opinions
Almost everyone thinks osTicket is a great alternative to Freshdesk.
Zammad
Do you think this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Zammad vs Freshdesk opinions
Almost everyone thinks Zammad is a great alternative to Freshdesk.
Chatwoot
Do you think this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
200 alternatives to Chatwoot
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
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Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
ProProfs Knowledge Base
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
ProProfs Knowledge Base vs Freshdesk opinions
pros, cons and recent comments
AngelaWhite21
The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.
Positive comment•
0
HESK
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Yes
No
Free • Proprietary
Help Desk App
Windows
Linux
Online
14 alternatives to HESK
Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

HESK has no features, suggest some!

HESK vs Freshdesk opinions
Almost everyone thinks HESK is a great alternative to Freshdesk.
FreeScout
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Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
27 alternatives to FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
((OTRS)) Community Edition
Do you think this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Linux
Online
Self-Hosted
Perl
87 alternatives to ((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
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((OTRS)) Community Edition Features
SLA
SOAP API
Ticketing
Email notifications
Helpdesk ticketing
Knowledge base
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

((OTRS)) Community Edition vs Freshdesk opinions
Almost everyone thinks ((OTRS)) Community Edition is a great alternative to Freshdesk.
Corteza Service Cloud
Do you think this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
49 alternatives to Corteza Service Cloud
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
Missive
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Email Client
Team Collaboration Tool
Mac
Windows
Online
Android
iPhone
18 alternatives to Missive
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
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Missive Features
1. Unified inboxView e-mails (or similar) from all accounts in one unified view with Missive.
2. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with Missive.
3. Multiple Account supportMissive support multiple accounts without the need to logout and login
Shared inbox
Threaded Conversations
Customer service
Email automation
Integrated Web Browser
Snooze Mail
GLPI
Do you think this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 alternatives to GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting