Freshchat AlternativesHelp Desk Platforms and other similar apps like Freshchat

Freshchat is described as 'Modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Freshchat for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Freshchat alternative is FreeScout, which is both free and Open Source. Other great apps like Freshchat are tawk.to, Text App, Zendesk Chat and Tidio .

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    99 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Freshchat.

    • FreeScout is the most popular Open Source & free alternative to Freshchat.

    • FreeScout is Freemium and Open SourceFreshchat is Freemium and Proprietary
    • FreeScout is Lightweight and Privacy focusedFreshchat is not according to our users
  2. tawk.to icon

    tawk.to

     93 likes
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    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    207 tawk.to alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
     

    • tawk.to is the most popular Web-based & Windows alternative to Freshchat.

    • tawk.to is Freemium and ProprietaryFreshchat is also Freemium and Proprietary
    • tawk.to is LightweightFreshchat is not according to our users
  4. Text App icon

    Text App

     2 likes
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    AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    A unified workspace that brings all customer conversations, tickets, and performance insights into one clean, intuitive interface. Agents can easily manage chats, emails, and social messages side by side — powered by real-time AI assistance and automation.
     

    • Text App is the most popular SaaS alternative to Freshchat.

    • Text App is the most popular commercial alternative to Freshchat.

    • Text App is Paid and ProprietaryFreshchat is Freemium and Proprietary
    • Text App is LightweightFreshchat is not according to our users
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    Screenshot
    ChatNode icon
    ChatNode

    No-code AI assistant called ChatNode delivers round-the-clock customer support by using your website data, integrating seamlessly with tools like Intercom and Slack, reducing wait times and enhancing satisfaction while empowering...

    https://www.chatnode.ai
    Learn More
  6. Zendesk Chat icon

    Zendesk Chat

     37 likes
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    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    194 Zendesk Chat alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Zendesk Chat screenshot 1
     
  7. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    62 Tidio alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
     
  10. Intercom icon

    Intercom

     55 likes
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    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    291 Intercom alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1
     
  11. Userlike icon

    Userlike

     82 likes
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    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    145 Userlike alternatives

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Website Messenger
     
  12. LiveChat icon

    LiveChat

     21 likes
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    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.

    234 LiveChat alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app
     
  13. ProProfs Chat icon

    ProProfs Chat

     43 likes
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    Facilitates instant support, personalized shopping with targeted offers. Proactively engages visitors, integrates with major tools, monitors performance, and reduces call expenses.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • iPad
    • Android Tablet
    ProProfs Chat screenshot 1
     
  14. Olark icon

    Olark

     14 likes
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    Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.

    135 Olark alternatives

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Online
    Olark screenshot 1
     
  15. respond.io icon

    respond.io

     Like
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    AI-driven workspace combines instant messaging, email, SMS, and webchat into a single omni-channel inbox with workflow automation, analytics, marketing, team collaboration, and interactive transactional notifications for improved customer engagement and retention.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    respond.io screenshot 1
     
12 of 62 Freshchat alternatives