Freshchat is described as 'Modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Freshchat for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best Freshchat alternative is FreeScout, which is both free and Open Source. Other great apps like Freshchat are tawk.to, Text App, LenoChat and Zendesk Chat.