Freshchat Alternatives

Freshchat is described as 'Modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages' and is an app in the business & commerce category. There are more than 25 alternatives to Freshchat for a variety of platforms, including Web-based, Android, iPhone, SaaS and iPad apps. The best Freshchat alternative is FreeScout, which is both free and Open Source. Other great apps like Freshchat are tawk.to, Chatwoot, Intercom and ProProfs Chat.

filter to find the best alternatives

Freshchat alternatives are mainly Help Desk Platforms but may also be CRM Systems or Email Marketing Services.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Freshchat.
  • FreemiumProprietary
  • ...

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, and social pages.

More about Freshchat
Freshchat alternatives page was last updated Jan 14, 2025
  1. FreeScout icon
     34 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    77 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconFreshchat Icon

    FreeScout VS Freshchat

    Is FreeScout a good alternative to Freshchat?
     
    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Freshchat.

    • FreeScout is the most popular Open Source & free alternative to Freshchat.

    • FreeScout is Freemium and Open SourceFreshchat is Freemium and Proprietary
    • FreeScout is LightweightFreshchat is not according to our users
  2. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    192 tawk.to alternatives

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Dark Mode
    4.  Ad-free
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Visitor tracking
    8.  Triggers
    9.  Chat history
    10.  Online chat
    11.  Customer service
    12.  Helpdesk Ticketing
    tawk.to iconFreshchat Icon

    tawk.to VS Freshchat

    Is tawk.to a good alternative to Freshchat?
     
    • tawk.to is the most popular Web-based, Android & iPhone alternative to Freshchat.

    • tawk.to is Freemium and ProprietaryFreshchat is also Freemium and Proprietary
    • tawk.to is LightweightFreshchat is not according to our users
  3. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    211 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3. Facebook Messenger icon  Facebook Messenger integration
    4. WhatsApp icon  Whatsapp integration
    5. Telegram icon  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconFreshchat Icon

    Chatwoot VS Freshchat

    Is Chatwoot a good alternative to Freshchat?
     
    • Chatwoot is the most popular iPad, SaaS & Android Tablet alternative to Freshchat.

    • Chatwoot is Freemium and Open SourceFreshchat is Freemium and Proprietary
  4. Intercom icon
     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    265 Intercom alternatives
    Intercom screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding
    Intercom iconFreshchat Icon

    Intercom VS Freshchat

    Is Intercom a good alternative to Freshchat?
     
    • Intercom is the most popular commercial alternative to Freshchat.

    • Intercom is Paid and ProprietaryFreshchat is Freemium and Proprietary
  5. ProProfs Chat icon
     43 likes

    ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...

    100 ProProfs Chat alternatives
    ProProfs Chat screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Windows Phone
    • iPad

    ProProfs Chat Features

    1.  Proactive chat
    2.  Canned responses
    3.  Visitor tracking
    4.  Real-time visitor monitoring
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Statistics and Reports
    8.  Integration with CRMs
    ProProfs Chat iconFreshchat Icon

    ProProfs Chat VS Freshchat

    Is ProProfs Chat a good alternative to Freshchat?
     
  6. Userlike icon
     81 likes

    Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

    137 Userlike alternatives
    Website Messenger

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Userlike Features

    1.  Real time collaboration
    2.  Chat Bot
    3.  Real-time analytics
    4.  Live Support Chat
    5.  Support for Multiple Users
    6. WhatsApp icon  Whatsapp integration
    7.  Live Broadcasting
    8.  SMS Messaging
    9.  Customer service
    Userlike iconFreshchat Icon

    Userlike VS Freshchat

    Is Userlike a good alternative to Freshchat?
     
  7. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    219 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required
    LiveChat iconFreshchat Icon

    LiveChat VS Freshchat

    Is LiveChat a good alternative to Freshchat?
     
  8. respond.io icon
     1 like

    Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

    50 respond.io alternatives
    respond.io screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)

    respond.io Features

    1.  Customer Segmentation
    2.  Marketing Automation
    3.  Ad-free
    4.  Auto Responder
    5.  Real time collaboration
    6.  Import CSV Data
    7.  Unified inbox
    8.  Telegram
    9. Viber icon  Viber integration
    10.  Live Support Chat
    respond.io iconFreshchat Icon

    respond.io VS Freshchat

    Is respond.io a good alternative to Freshchat?
     
  9. Tidio  icon
     30 likes

    Tidio Live Chat is a real-time customer communication service, enhanced with chatbots for 24/7 assistance. It has a free version and paid upgrades for additional features. The installation is simple, allowing immediate use after plugin installation.

    135 Tidio alternatives
    Tidio  screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Google Chrome
    • Shopify
    • Drupal
    • Joomla
    • Wordpress

    Tidio Features

    1.  Customer Segmentation
    2.  Auto Responder
    3.  Live Preview
    4.  Email automation
    5.  Visitor management
    6.  Segmenting visitors
    7.  Live Support Chat
    8.  Email integration
    Tidio  iconFreshchat Icon

    Tidio VS Freshchat

    Is Tidio a good alternative to Freshchat?
     
  10. Zendesk Chat icon
     36 likes

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    179 Zendesk Chat alternatives
    Zendesk Chat screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Chat Features

    1.  Live Support Chat
    Zendesk Chat iconFreshchat Icon

    Zendesk Chat VS Freshchat

    Is Zendesk Chat a good alternative to Freshchat?
     
  11. WATI icon
     3 likes

    WATI is a web-based application that helps businesses interact with customers through WhatsApp. As an Official Business Partner for WhatsApp CRM Business Accounts, it aids in expanding business reach and engagement.

    51 WATI alternatives
    WATI screenshot 1
    WATI screenshot 2
    +4
    WATI screenshot 3

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    WATI Features

    1.  Chatbot Builder
    2.  Integration with CRMs
    3.  Shared inbox
    WATI iconFreshchat Icon

    WATI VS Freshchat

    Is WATI a good alternative to Freshchat?
     
  12. Crisp icon
     29 likes

    Customer interaction for entrepreneurs. Chat with your website visitors. Setup the Crisp chatbox in 1 minute.

    142 Crisp alternatives
    Crisp screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone

    Properties

    1.  Lightweight

    Features

    1.  Knowledge base
    2.  Real Time Chat
    3.  Unlimited users
    4.  User Profiles with Location
    5.  Online chat
    6.  Traffic Monitoring
    7.  Live Support Chat
    8.  Integrated Chat
    Crisp iconFreshchat Icon

    Crisp VS Freshchat

    Is Crisp a good alternative to Freshchat?
     
12 of 47 Freshchat alternatives