Usedesk AlternativesHelp Desk Platforms & CRM Systems like Usedesk

Usedesk is described as 'Helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Usedesk for a variety of platforms, including Web-based, Android, iPhone, Windows and SaaS apps. The best Usedesk alternative is FreeScout, which is both free and Open Source. Other great apps like Usedesk are HubSpot, Freshdesk, osTicket and Zendesk.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    99 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application types

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Usedesk.

    • FreeScout is the most popular Open Source & free alternative to Usedesk.

    • FreeScout is Freemium and Open SourceUsedesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedUsedesk is not according to our users
  2. HubSpot icon

    HubSpot

     106 likes
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    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    91 HubSpot alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
     

    • HubSpot is the most popular Web-based alternative to Usedesk.

    • HubSpot is Freemium and ProprietaryUsedesk is Paid and Proprietary
  4. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Windows alternative to Usedesk.

    • Freshdesk is Freemium and ProprietaryUsedesk is Paid and Proprietary
    • Freshdesk is CustomizableUsedesk is not according to our users
  5. Ad
    Screenshot
    Tidio icon
    Tidio

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conver...

    https://www.tidio.com
    Learn More
  6. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  7. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to Usedesk.

    • Zendesk is Paid and ProprietaryUsedesk is also Paid and Proprietary
  8. tawk.to icon

    tawk.to

     93 likes
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    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    207 tawk.to alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
     
  10. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    202 UserVoice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
     

    • UserVoice is the most popular SaaS alternative to Usedesk.

    • UserVoice is Paid and ProprietaryUsedesk is also Paid and Proprietary
  11. Zendesk Chat icon

    Zendesk Chat

     37 likes
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    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    194 Zendesk Chat alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Zendesk Chat screenshot 1
     
  12. Tidio icon

    Tidio

     35 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    62 Tidio alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
     
  14. GLPI icon

    GLPI

     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    Cost / License

    • Subscription
    • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1
     
  15. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     31 likes
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    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    50 ProProfs Knowledge Base alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1
     
12 of 342 Usedesk alternatives