TOPdesk ITSM AlternativesHelp Desk Platforms & IT Service Management Software like TOPdesk ITSM

TOPdesk ITSM is described as 'TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to TOPdesk ITSM for a variety of platforms, including Web-based, Windows, Android, iPhone and SaaS apps. The best TOPdesk ITSM alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like TOPdesk ITSM are monday service, Freshservice, ServiceNow and Deskero.

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Alternatives list

  1. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to TOPdesk ITSM.

    • Zendesk is the most popular commercial alternative to TOPdesk ITSM.

    • Zendesk is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  2. monday service icon

    monday service

     1 like
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    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1
     

    • monday service is the most popular SaaS alternative to TOPdesk ITSM.

    • monday service is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  4. Jira Service Management icon

    Jira Service Management

     Like
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    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1
     

    • Jira Service Management is the most popular free alternative to TOPdesk ITSM.

    • Jira Service Management is Freemium and ProprietaryTOPdesk ITSM is Paid and Proprietary
  5. Ad
    Screenshot
    Freshservice icon
    Freshservice

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation ...

    https://www.freshworks.com
    Learn More
  6. Freshservice icon

    Freshservice

     35 likes
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    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

    36 Freshservice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1
     
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    1
    Comments about Freshservice as an Alternative to TOPdesk ITSM
    Guest
    Positive
    0

    Its a cloud service. Very usefull for servicedesk on multiple locations in our country.

    Review by a new / low-activity user.
    TOPdesk ITSM Icon
    Freshservice icon
    • Freshservice is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  7. ServiceNow icon

    ServiceNow

     5 likes
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    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    88 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
     
  8. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1
     

    • Deskero is the most popular Mac alternative to TOPdesk ITSM.

    • Deskero is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
    • Deskero is CustomizableTOPdesk ITSM is not according to our users
  10. Mint Service Desk icon

    Mint Service Desk

     4 likes
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    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    59 Mint Service Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     

    • Mint Service Desk is the most popular Self-Hosted alternative to TOPdesk ITSM.

    • Mint Service Desk is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  11. Alloy Navigator icon

    Alloy Navigator

     4 likes
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    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted
    Vibrant Knowledge
     

    • Alloy Navigator is the most popular Windows & Linux alternative to TOPdesk ITSM.

    • Alloy Navigator is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  12. VisionFlow icon

    VisionFlow

     1 like
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    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1
     
  13. OTRS icon

    OTRS

     14 likes
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    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1
     
  14. iTop by Combodo icon

    iTop by Combodo

     9 likes
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    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application types

    Platforms

    • Self-Hosted
     

    • iTop by Combodo is the most popular Open Source alternative to TOPdesk ITSM.

    • iTop by Combodo is Freemium and Open SourceTOPdesk ITSM is Paid and Proprietary
  15. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
     
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