ServiceNow is described as 'Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business' and is a it service management software in the office & productivity category. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best ServiceNow alternative is Clappia, which is free. Other great apps like ServiceNow are Freshdesk, Zendesk, GLPI and monday service.
No Code platform enabling any employee to efficiently design mobile and web apps with Excel knowledge, manage operations, automate workflows, and create ERPs or simple tools. User-friendly interface and cloud-powered, Clappia facilitates effortless app scalability and deployment.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
KaliaOps is a multi-tenant SaaS platform for IT Service Management (ITSM) and Configuration Management Database (CMDB) designed for European businesses.
Flottix is a modern IT Asset Management (ITAM) SaaS. Ditch the spreadsheets and track hardware, SaaS licenses, and maintenance in one fast, fully managed platform. Includes a permanently free tier.
Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
FyneDesk is a free customer support and ticketing platform to manage support tickets, knowledge base, and teams — without the complexity or cost of tools like Zendesk or Freshdesk.
AgentDesk is an AI-powered support platform where autonomous agents resolve technical tickets by investigating code, writing fixes, running tests, and opening pull requests.
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ZD is the the complete and mature package. ServiceNow, the ones I experienced, are chaotic.