ServiceNow Alternatives

    ServiceNow is described as 'leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes'. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. The best alternative is Freshdesk, which is free. Other great apps like ServiceNow are ProProfs Help Desk (Paid), GLPI (Free Personal, Open Source), InvGate Service Desk (Paid) and Zendesk (Paid).

    This page was last updated Sep 19, 2021

    1. Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
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    2. Bpm'online service incorporates 2 cutting-edge applications, which can be used as separate aplications: 1. Bpm'online customer service - robust application to deliver omnichannel customer service and support.
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    3. Servicebot is the Stripe Billing UI toolkit to scale your subscription business. Provide your customers with beautiful drop-in Pricing Pages, Signup Forms, and Subscription Management Portals.
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    4. ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.
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      • FreemiumProprietary
      • Online
      Ticketed support and e-mail management


    5. If your business needs to log, track, manage, automate and escalate support issues, then please read on.
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    6. versaSRS is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
      • Online
      • Self-Hosted
      SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook.
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    7. Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
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    8. iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
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    Showing 50 of 72 alternatives