ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...
ServiceNow Alternatives
ServiceNow is described as 'Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business' and is a it service management software in the office & productivity category. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best ServiceNow alternative is Clappia, which is free. Other great apps like ServiceNow are Freshdesk, Zendesk, GLPI and KaliaOps.
Alternatives list
If your business needs to log, track, manage, automate and escalate support issues, then please read on.
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...

Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

4me is a premium service management application for large multinational organizations and their external service providers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Android
- iPhone
- Software as a Service (SaaS)


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Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Microsoft Teams
- Software as a Service (SaaS)



Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)

- 127 Directly alternatives
Launch and train virtual agents that double your automation rate with AI expertise.
Reduce the time, effort, and cost involved with monitoring dynamic applications by providing both IT and the business with real-time insight into application performance and its impact on user behavior — across physical and cloud environments, the internet, corporate networks...
Cost / License
- Paid
- Proprietary
Platforms
- Windows
- Linux
An AI-powered chat widget that answers instantly, learns from your content, and hands things off to your team when needed. Add it to your site in minutes and give your visitors the help they want.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)


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