ServiceNow Alternatives

    ServiceNow is described as 'leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes'. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. The best alternative is Freshdesk, which is free. Other great apps like ServiceNow are ProProfs Help Desk (Paid), GLPI (Free Personal, Open Source), InvGate Service Desk (Paid) and Zendesk (Paid).

    This page was last updated Sep 19, 2021

    1. ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services.
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    2. SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues.


    3. Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
    4. Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base.
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      • Android
      • iPhone
      • Software as a Service (SaaS)
      4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels.
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    5. Provides customer service & help desk SAaS. Free SAaS with options to upgrade but free service is not degraded in any way.

      Discontinued

      Website no longer exists and no further details are available for the app.

      • FreemiumProprietary
      • Online
      • Software as a Service (SaaS)
      Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
    6. On-demand customer service apps for fast-growing companies. Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out.
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    7. Reduce the time, effort, and cost involved with monitoring dynamic applications by providing both IT and the business with real-time insight into application performance and its impact on user behavior — across physical and cloud environments, the internet, corporate networks...
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      • Online
      • Software as a Service (SaaS)
      HaloITSM is an IT service management solution that helps businesses streamline the incident lifecycle, from ticket creation to issue resolution.
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    Showing 60 of 72 alternatives