KronoDesk Alternatives
KronoDesk is described as 'Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction' and is an website in the Business & Commerce category. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including Windows, iPhone, Android and Linux. The best alternative is osTicket, which is both free and Open Source. Other great sites and apps similar to KronoDesk are Freshdesk (Freemium), ProProfs Help Desk (Paid), Front (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
- Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- Blackberry
- iPad
- Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
- UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
- Paid • Proprietary
- Online
- iPhone
- Software as a Service (SaaS)