Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
Sweden
EU
+5
Deskhero vs OTRS Comments
- Deskhero is Paid and Proprietary
OTRS AlternativesHelp Desk Platforms & IT Service Management Software like OTRS
OTRS is described as 'Leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to OTRS for a variety of platforms, including Web-based, SaaS, Windows, Android and Self-Hosted apps. The best OTRS alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Spiceworks or Knoon AI. Other great apps like OTRS are Zendesk, GLPI, monday service and Jira Service Management.
Alternatives list
85 Deskhero alternatives
135 Spiceworks alternativesSpiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.
Cost / License
- Free
- Proprietary
Application types
Platforms
- Windows
- Online
- Android
- Android Tablet
277 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+1
58 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Cost / License
- Paid
- Open Source (GPL-3.0)
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
- Cloudron
+4
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+2
Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.
+5
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+6
95 ServiceNow alternativesStreamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+1
Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- iPad
- Android Tablet
- Mac
+2
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
An open source ticket management & help desk solution. A freshdesk alternative.
+1
United States
France
Israel
Singapore
Australia
United Kingdom
Poland
Both handle support, but DeskHero removes the overhead and focuses on speed with AI.