MSM ITSM Software AlternativesHelp Desk Platforms & IT Service Management Software like MSM ITSM Software

MSM ITSM Software is described as 'MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to MSM ITSM Software for a variety of platforms, including Web-based, Windows, iPhone, Android and SaaS apps. The best MSM ITSM Software alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like MSM ITSM Software are monday service, Freshservice, ServiceNow and Deskero.

More about MSM ITSM Software
Copy a direct link to this comment to your clipboard
MSM ITSM Software alternatives page was last updated

Alternatives list

  1. Zendesk icon

    Zendesk

     67 likes
    Copy a direct link to this comment to your clipboard

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to MSM ITSM Software.

    • Zendesk is the most popular commercial alternative to MSM ITSM Software.

    • Zendesk is Paid and ProprietaryMSM ITSM Software is also Paid and Proprietary
  2. monday service icon

    monday service

     1 like
    Copy a direct link to this comment to your clipboard

    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1
     

    • monday service is the most popular SaaS alternative to MSM ITSM Software.

    • monday service is Paid and ProprietaryMSM ITSM Software is also Paid and Proprietary
  4. Jira Service Management icon

    Jira Service Management

     Like
    Copy a direct link to this comment to your clipboard

    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1
     

    • Jira Service Management is the most popular free alternative to MSM ITSM Software.

    • Jira Service Management is Freemium and ProprietaryMSM ITSM Software is Paid and Proprietary
  5. Ad
    Screenshot
    Freshservice icon
    Freshservice

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation ...

    https://www.freshworks.com
    Learn More
  6. Freshservice icon

    Freshservice

     35 likes
    Copy a direct link to this comment to your clipboard

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

    36 Freshservice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1
     
  7. ServiceNow icon

    ServiceNow

     5 likes
    Copy a direct link to this comment to your clipboard

    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    88 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
     
  8. Deskero icon

    Deskero

     16 likes
    Copy a direct link to this comment to your clipboard

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1
     

    • Deskero is the most popular Mac alternative to MSM ITSM Software.

    • Deskero is Paid and ProprietaryMSM ITSM Software is also Paid and Proprietary
    • Deskero is CustomizableMSM ITSM Software is not according to our users
  10. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
    Copy a direct link to this comment to your clipboard

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     

    • Solarwinds Web Help Desk is the most popular Windows & Linux alternative to MSM ITSM Software.

    • Solarwinds Web Help Desk is Paid and ProprietaryMSM ITSM Software is also Paid and Proprietary
  11. Mint Service Desk icon

    Mint Service Desk

     4 likes
    Copy a direct link to this comment to your clipboard

    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    59 Mint Service Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     

    • Mint Service Desk is the most popular Self-Hosted alternative to MSM ITSM Software.

    • Mint Service Desk is Paid and ProprietaryMSM ITSM Software is also Paid and Proprietary
  12. VisionFlow icon

    VisionFlow

     1 like
    Copy a direct link to this comment to your clipboard

    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1
     
  13. OTRS icon

    OTRS

     14 likes
    Copy a direct link to this comment to your clipboard

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1
     
  14. iTop by Combodo icon

    iTop by Combodo

     9 likes
    Copy a direct link to this comment to your clipboard

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Application types

    Platforms

    • Self-Hosted
     

    • iTop by Combodo is the most popular Open Source alternative to MSM ITSM Software.

    • iTop by Combodo is Freemium and Open SourceMSM ITSM Software is Paid and Proprietary
  15. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
    Copy a direct link to this comment to your clipboard

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
     
12 of 56 MSM ITSM Software alternatives