ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
United States
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Help Scout Alternatives
Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best Help Scout alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try FreeScout or Libredesk. Other great apps like Help Scout are Freshdesk, osTicket, Zendesk and HelpDesk by LiveChat.
Alternatives list
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Online
- Android
- Android Tablet
- iPad
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Kbee extends Google Docs to create a professional knowledge base without compromising the authoring experience.
Cost / License
- Free
- Proprietary
Platforms
- Mac
- Windows
- Online
- Chrome OS
- Software as a Service (SaaS)
Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
+6
Knowledge platform organizes support, product, and service information with customizable branding and multimedia-rich articles. Enables self-service via a help center, integrates with chat tools, provides analytics, and supports 24/7 access to resources for teams and customers.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- UNIX Web Browser
- LiveChat
- Software as a Service (SaaS)
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User.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- iPad
+4
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
+1
The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.
HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
Drag is the World's first all-in-one workspace in Gmail. One single place to support customers, manage tasks and close deals, from the place teams love Gmail. Stop switching between tools and run your workflow from your inbox.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Google Chrome
- Software as a Service (SaaS)
- Gmail
+3
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
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Russia
Argentina
India
Much better chat integration