Help Desk Authority Alternatives

    Help Desk Authority is described as 'is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets' and is an app in the Business & Commerce category. There are more than 50 alternatives to Help Desk Authority for a variety of platforms, including Online / Web-based, Windows, iPhone, Self-Hosted solutions and Android. The best alternative is Freshdesk, which is free. Other great apps like Help Desk Authority are ProProfs Help Desk (Paid), EspoCRM (Freemium, Open Source), InvGate Service Desk (Paid) and Zendesk (Paid).

    This page was last updated Oct 23, 2021
    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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    4. EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.
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    5. InvGate Service Desk

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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    6. Zendesk

      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
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      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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    8. SuiteCRM

      • Free • Open Source
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
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      SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
    9. Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.
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    10. Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual. Main capabilities: - sales force automation - marketing automation - customer support - reporting capabilities
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    11. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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    12. Millennium Business Suite Anywhere (BSA) is web based ERP/CRM solution with integrated BPM. Millennium BSA automates resources' planning (MRPII), distribution, inventory, payroll, HR, purchase, sales. Millennium BSA is distributed under GPL V2.
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    Showing 10 of 63 alternatives