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Help Desk Authority Alternatives

Help Desk Authority is described as 'is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to Help Desk Authority for a variety of platforms, including Online / Web-based, Windows, iPhone, SaaS and Linux. The best alternative is Freshdesk, which is free. Other great apps like Help Desk Authority are Zendesk, ProProfs Help Desk, InvGate Service Desk and EspoCRM .

Help Desk Authority alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Help Desk Authority.
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  • Windows
  • Online

Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk...

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  1. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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  2. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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  3. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  4. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    101 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

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    Features
    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
    Screenshot
    Screenshot
  5. EspoCRM  icon

    EspoCRM

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    • JavaScript
    • Software as a Service (SaaS)
    • PHP
    • Cloudron
    182 alternatives to EspoCRM  

    EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.

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    Features
    1.  Marketing AutomationEspoCRM can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
    2.  No Coding RequiredEspoCRM can be used without an coding or programming skills.
    A Web based CRM. One version for all your devices.
    A Web based CRM. One version for all your devices.


  6. SuiteCRM icon

    SuiteCRM

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    207 alternatives to SuiteCRM 

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

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    SuiteCRM Home
  7. SugarCRM icon

    SugarCRM

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    234 alternatives to SugarCRM 

    Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual.

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    1.  Marketing AutomationSugarCRM can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
    Screenshot
    Screenshot
  8. Vtiger CRM icon

    Vtiger CRM

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    162 alternatives to Vtiger CRM 

    Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.

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    Features
    1.  Marketing AutomationVtiger CRM can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
    2.  Real time collaborationMultiple users can work together in Vtiger CRM simultaneously.
    The Vtiger home page dashboard provides at-a-glance summary of your business
    Contact pages aggregate all information, and allow you to reach out
  9. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

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  10. Trengo icon

    Trengo

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    183 alternatives to Trengo 

    One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

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    Features
    1.  Multiple Account supportTrengo support multiple accounts without the need to logout and login
    2.  VoiP CallsTrengo allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
    Trengo team inbox
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